Missing HEIC support #2438

Byter3 · 2023-04-28T18:51:33Z

Byter3
Apr 28, 2023

Fresh install with every optional containers. NC AIO v4.9 NC 26.0.1.
Copied a couple of Gigabytes of HEIC/movs and the HEIC files are not showing any previews evven after installing preview generator. I can see the MOVs mp4s and jpgs, but not the HEIC. In addition to that, in the "photos" app there's simply nothing shown.

Answered by szaimen

Apr 30, 2023

Can you check if this patch fixes the problem for you? https://github.com/nextcloud/server/pull/37148.patch

View full answer

szaimen · 2023-04-28T23:30:00Z

szaimen
Apr 28, 2023
Maintainer

Hi, do you have something in the Nextcloud logs?

1 reply

Byter3 Apr 29, 2023
Author

Hi, I found this in the log, to be more precises Nextcloud's log was flooded with this message.

`[no app in context] Error: GuzzleHttp\Exception\ConnectException: cURL error 28: Operation timed out after 30003 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://nextcloud-aio-imaginary:9000/pipeline?operations=%5B%7B%22operation%22%3A%22autorotate%22%7D%2C%7B%22operation%22%3A%22fit%22%2C%22params%22%3A%7B%22width%22%3A256%2C%22height%22%3A256%2C%22stripmeta%22%3A%22true%22%2C%22type%22%3A%22jpeg%22%2C%22norotation%22%3A%22true%22%2C%22quality%22%3A%2260%22%7D%7D%5D at <>

/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php line 158
GuzzleHttp\Handler\CurlFactory::createRejection("*** sensitive parameters replaced ***")
/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php line 110
GuzzleHttp\Handler\CurlFactory::finishError(["GuzzleHttp\Handler\CurlHandler"], "*** sensitive parameters replaced ***", ["GuzzleHttp\Handler\CurlFactory"])
/var/www/html/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php line 47
GuzzleHttp\Handler\CurlFactory::finish(["GuzzleHttp\Handler\CurlHandler"], "*** sensitive parameters replaced ***", ["GuzzleHttp\Handler\CurlFactory"])
/var/www/html/lib/private/Http/Client/DnsPinMiddleware.php line 114
GuzzleHttp\Handler\CurlHandler->__invoke("*** sensitive parameters replaced ", " sensitive parameters replaced ***")
/var/www/html/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php line 64
OC\Http\Client\DnsPinMiddleware->OC\Http\Client{closure}("*** sensitive parameters replaced ***")
/var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 31
GuzzleHttp\PrepareBodyMiddleware->__invoke("*** sensitive parameters replaced ", " sensitive parameters replaced ***")
/var/www/html/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php line 71
GuzzleHttp\Middleware::GuzzleHttp{closure}("*** sensitive parameters replaced ***")
/var/www/html/3rdparty/guzzlehttp/guzzle/src/Middleware.php line 63
GuzzleHttp\RedirectMiddleware->__invoke("*** sensitive parameters replaced ", " sensitive parameters replaced ***")
/var/www/html/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php line 75
GuzzleHttp\Middleware::GuzzleHttp{closure}("*** sensitive parameters replaced ***")
/var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php line 331
GuzzleHttp\HandlerStack->__invoke("*** sensitive parameters replaced ", " sensitive parameters replaced ***")
/var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php line 168
GuzzleHttp\Client->transfer("*** sensitive parameters replaced ", " sensitive parameters replaced ***")
/var/www/html/3rdparty/guzzlehttp/guzzle/src/Client.php line 187
GuzzleHttp\Client->requestAsync("*** sensitive parameters replaced ***")
/var/www/html/lib/private/Http/Client/Client.php line 297
GuzzleHttp\Client->request("*** sensitive parameters replaced ***", "http://nextclou ... e", ["/mnt/ncdata/fi ... "])
/var/www/html/lib/private/Preview/Imaginary.php line 141
OC\Http\Client\Client->post("http://nextclou ... e", [["[{"operation ... ]])
/var/www/html/lib/private/Preview/GeneratorHelper.php line 62
OC\Preview\Imaginary->getCroppedThumbnail(["OC\Files\Node\File"], 256, 256, false)
/var/www/html/lib/private/Preview/Generator.php line 274
OC\Preview\GeneratorHelper->getThumbnail(["OC\Preview\Imaginary"], ["OC\Files\Node\File"], 256, 256, false)
/var/www/html/lib/private/Preview/Generator.php line 153
OC\Preview\Generator->getSmallImagePreview(["OC\Files\SimpleFS\SimpleFolder"], ["OC\Files\Node\File"], "image/jpeg", "", false)
/var/www/html/lib/private/Preview/Generator.php line 116
OC\Preview\Generator->generatePreviews(["OC\Files\Node\File"], [[250,250,false,"fill"]], "image/jpeg")
/var/www/html/lib/private/PreviewManager.php line 192
OC\Preview\Generator->getPreview(["OC\Files\Node\File"], 250, 250, false, "fill", null)
/var/www/html/core/Controller/PreviewController.php line 144
OC\PreviewManager->getPreview(["OC\Files\Node\File"], 250, 250, false, "fill")
/var/www/html/core/Controller/PreviewController.php line 113
OC\Core\Controller\PreviewController->fetchPreview(["OC\Files\Node\File"], 250, 250, true, false, "fill")
/var/www/html/lib/private/AppFramework/Http/Dispatcher.php line 230
OC\Core\Controller\PreviewController->getPreviewByFileId(2761, 250, 250, true, false, "fill")
/var/www/html/lib/private/AppFramework/Http/Dispatcher.php line 137
OC\AppFramework\Http\Dispatcher->executeController(["OC\Core\Cont ... "], "getPreviewByFileId")
/var/www/html/lib/private/AppFramework/App.php line 183
OC\AppFramework\Http\Dispatcher->dispatch(["OC\Core\Cont ... "], "getPreviewByFileId")
/var/www/html/lib/private/Route/Router.php line 315
OC\AppFramework\App::main("OC\Core\Controller\PreviewController", "getPreviewByFileId", ["OC\AppFramewo ... "], ["core.Preview.getPreviewByFileId"])
/var/www/html/lib/base.php line 1056
OC\Route\Router->match("/core/preview")
/var/www/html/index.php line 36
OC::handleRequest()

GET /core/preview?fileId=2761&c=8da425c70a8ea2f8c58043585d6f773a&x=250&y=250&forceIcon=0&a=1
from 192.168.60.1 by AG at 2023-04-28T22:32:47+00:00`

szaimen · 2023-04-30T09:40:52Z

szaimen
Apr 30, 2023
Maintainer

Can you check if this patch fixes the problem for you? https://github.com/nextcloud/server/pull/37148.patch

3 replies

Byter3 May 3, 2023
Author

Is this something that got pushed to the beta channel? I can switch from the :latest, but other then that, I'm not sure how to implement it.

szaimen May 3, 2023
Maintainer

In this case applying the patch could look like this:

# Go into the container
sudo docker exec --user www-data -it nextcloud-aio-nextcloud bash

# Now inside the container
wget https://patch-diff.githubusercontent.com/raw/nextcloud/server/pull/37148.patch
git apply --check 37148.patch && git apply 37148.patch
exit

Byter3 May 4, 2023
Author

Thank you for the patch and for the guidance, it solved it!

radityakurnianto · 2024-05-23T13:40:51Z

radityakurnianto
May 23, 2024

Fresh install with every optional containers. NC AIO v4.9 NC 26.0.1. Copied a couple of Gigabytes of HEIC/movs and the HEIC files are not showing any previews evven after installing preview generator. I can see the MOVs mp4s and jpgs, but not the HEIC. In addition to that, in the "photos" app there's simply nothing shown.

I also got the same in version 29.

The file itself is ok, downloadable and can be preview perfectly on windows. Could some body point what sould be done to fix this?

The log said that

{
   "reqId": "Qctb69klyg6GnNqIYpNa",
   "level": 3,
   "time": "2024-05-23T13:22:32+00:00",
   "remoteAddr": "100.88.33.103",
   "user": "raditya",
   "app": "core",
   "method": "GET",
   "url": "/index.php/core/preview.png?file=%2FGallery%2FRaditya%2Fff8a22af-6b80-444e-a785-a4005b045c52.HEIC&x=540&y=1086&a=1&mode=cover&forceIcon=0",
   "message": "File: /raditya/files/Gallery/Raditya/ff8a22af-6b80-444e-a785-a4005b045c52.HEIC Imagick says:",
   "userAgent": "Mozilla/5.0 (Android) Nextcloud-android/3.29.0",
   "version": "29.0.0.19",
   "exception": {
      "Exception": "ImagickException",
      "Message": "negative or zero image size `/mnt/SSD_2TB/Media/Raditya/ff8a22af-6b80-444e-a785-a4005b045c52.HEIC' @ error/image.c/CloneImage/794",
      "Code": 425,
      "Trace": [
         {
            "file": "/var/www/html/nextcloud/lib/private/Preview/HEIC.php",
            "line": 119,
            "function": "autoOrient",
            "class": "Imagick",
            "type": "->"
         },
         {
            "file": "/var/www/html/nextcloud/lib/private/Preview/HEIC.php",
            "line": 76,
            "function": "getResizedPreview",
            "class": "OC\\Preview\\HEIC",
            "type": "->"
         },
         {
            "file": "/var/www/html/nextcloud/l...oud/lib/private/AppFramework/Http/Dispatcher.php",
            "line": 138,
            "function": "executeController",
            "class": "OC\\AppFramework\\Http\\Dispatcher",
            "type": "->"
         },
         {
            "file": "/var/www/html/nextcloud/lib/private/AppFramework/App.php",
            "line": 184,
            "function": "dispatch",
            "class": "OC\\AppFramework\\Http\\Dispatcher",
            "type": "->"
         },
         {
            "file": "/var/www/html/nextcloud/lib/private/Route/Router.php",
            "line": 338,
            "function": "main",
            "class": "OC\\AppFramework\\App",
            "type": "::"
         },
         {
            "file": "/var/www/html/nextcloud/lib/base.php",
            "line": 1050,
            "function": "match",
            "class": "OC\\Route\\Router",
            "type": "->"
         },
         {
            "file": "/var/www/html/nextcloud/index.php",
            "line": 49,
            "function": "handleRequest",
            "class": "OC",
            "type": "::"
         }
      ],
      "File": "/var/www/html/nextcloud/lib/private/Preview/HEIC.php",
      "Line": 119,
      "message": "File: /raditya/files/Gallery/Raditya/ff8a22af-6b80-444e-a785-a4005b045c52.HEIC Imagick says:",
      "exception": [],
      "CustomMessage": "File: /raditya/files/Gallery/Raditya/ff8a22af-6b80-444e-a785-a4005b045c52.HEIC Imagick says:"
   },
   "id": "664f45811fdf0"
}


[core] Error: File: /raditya/files/Gallery/Raditya/ff8a22af-6b80-444e-a785-a4005b045c52.HEIC Imagick says: 	GET /index.php/core/preview.png?file=%2FGallery%2FRaditya%2Fff8a22af-6b80-444e-a785-a4005b045c52.HEIC&x=540&y=1086&a=1&mode=cover&forceIcon=0 	from 100.88.33.103 by raditya at 23 May 2024, 20:22:32 ```

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Missing HEIC support #2438

Byter3 Apr 28, 2023

Replies: 3 comments · 4 replies

szaimen Apr 28, 2023 Maintainer

Byter3 Apr 29, 2023 Author

szaimen Apr 30, 2023 Maintainer

Byter3 May 3, 2023 Author

szaimen May 3, 2023 Maintainer

Byter3 May 4, 2023 Author

radityakurnianto May 23, 2024

Byter3
Apr 28, 2023

Replies: 3 comments 4 replies

szaimen
Apr 28, 2023
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Byter3 Apr 29, 2023
Author

szaimen
Apr 30, 2023
Maintainer

Byter3 May 3, 2023
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Byter3 May 4, 2023
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radityakurnianto
May 23, 2024