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Manual backoffice order payment email not send #361

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Adekonl opened this issue Jun 18, 2021 · 7 comments
Closed

Manual backoffice order payment email not send #361

Adekonl opened this issue Jun 18, 2021 · 7 comments

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@Adekonl
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Adekonl commented Jun 18, 2021

Expected behavior

The customer receiving an email with payment-link when the order is created from the backoffice is merchant chooses to do so.

Actual behavior

Email is not send and the mollie-column doesn't appear in the backoffice. Making it impossible to send a second-chance email to the customer.

Steps to reproduce the behavior

Backoffice->Order->create new order -> choose Mollie at the payment-section, check checkbox to send a payment-link -> Create order.
image

Environment

  • PrestaShop version: 1.7.7.2, 1.7.7.4
  • Mollie module version: 4.2.4, 4.3.0
  • PHP version: 7.3.x
@SimonasB88
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Hello @Adekonl thank you for the submission here, I can assure that the Support team has received and registered this case for development investigation.

I will update you ASAP about the investigation status.

Best Regards
Invertus Support Team

@Saimis777
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Hi @Adekonl ,

Maybe you could provide us with your BO/FTP credentials for further investigation? If yes, please send them to - support@invertus.eu

Just be sure to not reply to this message.

--
Best regards,
Invertus Support team

@Saimis777
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Hi @Adekonl ,

Could you clarify if you would be able to send further needed details for the investigation?

Thank you!

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Best regards,
Invertus Support team

@Adekonl
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Adekonl commented Jul 1, 2021

Hi Saimis,
Thanks for the heads-up, i've just emailed you the credentials.

@Saimis777
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Hi @Adekonl ,

Managed to reproduce the issue on the local machine and added a fix to your dev environment. Unfortunately, the provided shop doesn’t load for us and we couldn’t test it on you dev environment.
Files that were changed shop_folder/modules/mollie/mollie.php line 1064 if ('AdminOrders' === $this->context->controller->controller_name && replaced with if (!empty(Tools::getValue('mollie-email-send')) &&

Let us know if everything is okay!

--
Best regards,
Invertus Support team

@Adekonl
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Adekonl commented Jul 2, 2021 via email

@Saimis777
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@Adekonl ,

Thanks for the clarification!

Marking issue as resolved.

Be sure to re-open the issue if you'll need further help or raise a new one for other questions!

Have a nice day!

--
Best regards,
Invertus Support team

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