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Decide on production SLA #150

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@toby

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@toby

After we go live, we should communicate what our SLA is. We've had discussions around a 24h downtime tolerance, which would mean that no server publication could happen during that timeframe. Ultimately this will depend on how we host and who is responsible for upkeep (volunteers vs. companies with dedicated resources).

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    go-live blockerThis issue is one we need to address prior to initial go-live

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