In-app messages cause android app crash "Software rendering doesn't support hardware bitmaps"

[kauz-mobilepay]

Hi,

Mixpanel in-app messages are causing "Software rendering doesn't support hardware bitmaps" crashes when capturing screens that contain hardware accelerated images:

com.mixpanel.android.util.ActivityImageUtils.getScaledScreenshot (ActivityImageUtils.java:15)
com.mixpanel.android.util.ActivityImageUtils.getHighlightColorFromBackground (ActivityImageUtils.java:43)
com.mixpanel.android.mpmetrics.MixpanelAPI$PeopleImpl$2.run (MixpanelAPI.java:2509)
android.app.Activity.runOnUiThread (Activity.java:6922)
com.mixpanel.android.mpmetrics.MixpanelAPI$PeopleImpl.showGivenOrAvailableNotification (MixpanelAPI.java:2482)

PixelCopy could be used for solving this.

[clhols]

We are still seeing this crash our app in Mixpanel 5.8.5.

[zihejia]

hi @kauz-mobilepay @clhols , we have released v5.8.7 which has a fix for this issue. I'm closing this one now, please feel free to reopen it if the problem still exists.

[gosr]

Hi @zihejia, this crash is also occurring in v5.9.1:

Fatal Exception: java.lang.IllegalArgumentException: Software rendering doesn't support hardware bitmaps
at android.graphics.BaseCanvas.onHwBitmapInSwMode(BaseCanvas.java:673)
at android.graphics.BaseCanvas.throwIfHwBitmapInSwMode(BaseCanvas.java:680)
at android.graphics.BaseCanvas.throwIfCannotDraw(BaseCanvas.java:84)
at android.graphics.BaseCanvas.drawBitmap(BaseCanvas.java:142)
at android.graphics.Canvas.drawBitmap(Canvas.java:1648)
at android.graphics.drawable.BitmapDrawable.draw(BitmapDrawable.java:548)
at android.widget.ImageView.onDraw(ImageView.java:1453)
at android.view.View.draw(View.java:23901)
at android.view.View.draw(View.java:23773)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at androidx.constraintlayout.widget.ConstraintLayout.dispatchDraw(ConstraintLayout.java:1975)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at android.view.View.draw(View.java:23904)
at android.view.View.draw(View.java:23773)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at androidx.recyclerview.widget.RecyclerView.drawChild(RecyclerView.java:5030)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at android.view.View.draw(View.java:23904)
at androidx.recyclerview.widget.RecyclerView.draw(RecyclerView.java:4429)
at android.view.View.draw(View.java:23773)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at androidx.constraintlayout.widget.ConstraintLayout.dispatchDraw(ConstraintLayout.java:1975)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at androidx.fragment.app.FragmentContainerView.drawChild(FragmentContainerView.java:261)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at androidx.fragment.app.FragmentContainerView.dispatchDraw(FragmentContainerView.java:249)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at androidx.constraintlayout.widget.ConstraintLayout.dispatchDraw(ConstraintLayout.java:1975)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at androidx.coordinatorlayout.widget.CoordinatorLayout.drawChild(CoordinatorLayout.java:1277)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at android.view.View.draw(View.java:23771)
at android.view.ViewGroup.drawChild(ViewGroup.java:5336)
at android.view.ViewGroup.dispatchDraw(ViewGroup.java:5093)
at android.view.View.draw(View.java:23904)
at com.android.internal.policy.DecorView.draw(DecorView.java:1282)
at com.mixpanel.android.util.ActivityImageUtils.getScaledScreenshot(ActivityImageUtils.java:31)
at com.mixpanel.android.util.ActivityImageUtils.getHighlightColorFromBackground(ActivityImageUtils.java:52)
at com.mixpanel.android.mpmetrics.MixpanelAPI$PeopleImpl$2.run(MixpanelAPI.java:2541)
at android.app.Activity.runOnUiThread(Activity.java:7154)
at com.mixpanel.android.mpmetrics.MixpanelAPI$PeopleImpl.showGivenOrAvailableNotification(MixpanelAPI.java:2514)
at com.mixpanel.android.mpmetrics.MixpanelAPI$PeopleImpl.showGivenNotification(MixpanelAPI.java:2333)
at com.mixpanel.android.mpmetrics.MixpanelAPI.track(MixpanelAPI.java:2928)
at com.mixpanel.android.mpmetrics.MixpanelAPI.track(MixpanelAPI.java:900)
at com.mixpanel.android.mpmetrics.MixpanelAPI.trackMap(MixpanelAPI.java:842)