Customer Service or Experience Sentiment Analysis Bot
To deploy a chatbot for customer service that can identify whether the sentiment expressed is positive or negative. Sentiment analysis is a natural language processing (NLP) technique used to determine the emotional tone behind a piece of text.
- Model: Hugging Face - distilbert-base-uncased-finetuned-sst-2-english (sentiment analysis).
- SDK: streamlit, torch, transformer.
To get started with sentiment analysis, follow these steps:
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