[Package Issue]: ElectronicArts.EADesktop #352972

Please confirm these before moving forward

• I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
• I have not been informed if the issue is resolved in a preview version of the winget client.

Category of the issue

Installation issue.

Brief description of your issue

When trying to update ElectronicArts.EADesktop. it starts the installer (which weirdly has no logo) and then it restarts PC without any prompt (Event log info below) and the app ends up being removed from PC.

Steps to reproduce

Try to update to latest ElectronicArts.EADesktop

Actual behavior

Restarts PC and removes the app.

Expected behavior

Upgrade to latest version.

Environment

Windows: Windows.Desktop v10.0.26100.8106
System Architecture: X64
Package: Microsoft.DesktopAppInstaller v1.29.30.0

Screenshots and Logs

ElectronicArts.EADesktop.13.671.0.6184-26-03-27-13-45-38.log

2026-03-27 13:45:33.427 [CLI ] Generated temp download path: C:\Users\krist\AppData\Local\Temp\WinGet\ElectronicArts.EADesktop.13.671.0.6184\ec13caddfa92c7b4ec25042c2796e0b53f777d13de00f64282c237371711eca1
2026-03-27 13:45:33.427 [CLI ] Installer download headers:
2026-03-27 13:45:33.427 [CORE] Downloading to path: C:\Users\krist\AppData\Local\Temp\WinGet\ElectronicArts.EADesktop.13.671.0.6184\ec13caddfa92c7b4ec25042c2796e0b53f777d13de00f64282c237371711eca1
2026-03-27 13:45:33.428 [CORE] DeliveryOptimization downloading from url: https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller-13.671.0.6184-4124.exe
2026-03-27 13:45:36.702 [CORE] Download completed.
2026-03-27 13:45:36.823 [CORE] Started applying motw to C:\Users\krist\AppData\Local\Temp\WinGet\ElectronicArts.EADesktop.13.671.0.6184\ec13caddfa92c7b4ec25042c2796e0b53f777d13de00f64282c237371711eca1 with zone: 3
2026-03-27 13:45:36.824 [CORE] Finished applying motw
2026-03-27 13:45:36.824 [CLI ] Installer hash verified
2026-03-27 13:45:36.824 [CORE] Started applying motw to C:\Users\krist\AppData\Local\Temp\WinGet\ElectronicArts.EADesktop.13.671.0.6184\ec13caddfa92c7b4ec25042c2796e0b53f777d13de00f64282c237371711eca1 with zone: 2
2026-03-27 13:45:36.825 [CORE] Finished applying motw
2026-03-27 13:45:36.825 [CLI ] Successfully renamed downloaded installer. Path: C:\Users\krist\AppData\Local\Temp\WinGet\ElectronicArts.EADesktop.13.671.0.6184\EAappInstaller-13.671.0.6184-4124.exe
2026-03-27 13:45:36.825 [REPO] Creating new SQLite Index with version [Latest] at ':memory:'
2026-03-27 13:45:36.829 [REPO] Reading MSI UpgradeCodes
2026-03-27 13:45:36.889 [REPO] Reading MSI UpgradeCodes
2026-03-27 13:45:37.178 [CLI ] Starting: 'C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAUninstall.exe' with arguments '/uninstall /quiet'
2026-03-27 13:45:38.873 [CLI ] Installer args: /passive /norestart /log "C:\Users\krist\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\ElectronicArts.EADesktop.13.671.0.6184-26-03-27-13-45-38.log"
2026-03-27 13:45:38.873 [CLI ] Starting: 'C:\Users\krist\AppData\Local\Temp\WinGet\ElectronicArts.EADesktop.13.671.0.6184\EAappInstaller-13.671.0.6184-4124.exe' with arguments '/passive /norestart /log "C:\Users\krist\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\DiagOutputDir\ElectronicArts.EADesktop.13.671.0.6184-26-03-27-13-45-38.log"'
2026-03-27 13:45:39.770 [REPO] Creating new SQLite Index with version [Latest] at ':memory:'
2026-03-27 13:45:39.773 [REPO] Reading MSI UpgradeCodes
2026-03-27 13:45:39.841 [REPO] Reading MSI UpgradeCodes
2026-03-27 13:45:39.935 [CLI ] During package install, 0 changes to ARP were observed, 1 matches were found for the package, and 0 packages were in both
2026-03-27 13:45:39.935 [CLI ] The entry determined to be associated with the package is 'EA app', with publisher 'Electronic Arts'
2026-03-27 13:45:39.938 [REPO] Opening database for ReadWrite at 'C:\Users\krist\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\Microsoft.Winget.Source_8wekyb3d8bbwe\installed.db'
2026-03-27 13:45:39.939 [REPO] Opened SQLite Index with version [1.6], last write [2026-03-27 13:45:33.000]
2026-03-27 13:45:40.018 [CLI ] Removing installer: C:\Users\krist\AppData\Local\Temp\WinGet\ElectronicArts.EADesktop.13.671.0.6184\EAappInstaller-13.671.0.6184-4124.exe