Alvao - Power Platform connector – Certification (T144365ALVAO)

certified-connectors/Alvao/Readme.md

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+# ALVAO
+
+ALVAO provides a powerful and very extensive REST API. Using this API, you can automate processes related to Asset management objects and Service Desk tickets.
+
+## Publisher
+
+ALVAO s.r.o.
+
+## Prerequisites
+
+You will need the following to proceed:
+
+* Be ALVAO customer (SaaS or On-prem) with REST API available from the internet.
+
+## Supported Operations
+
+The connector supports the following operations:
+
+### Create ticket
+
+Creates a new ticket.
+
+### Get ticket
+
+Returns fields of a ticket.
+
+### Update ticket
+
+Updates fields of a ticket.
+
+### Create record in ticket log
+
+Creates a new record in a ticket log.
+
+### Assign ticket to solver or solver team
+
+Assigns a ticket to a solver or a solver team.
+
+### Change ticket state
+
+Transits a ticket in a ticket status.
+
+### Move ticket to another service
+
+Moves a ticket to a service.
+
+### Create object
+
+Creates a new object from specified template under specified object.
+
+### Get object
+
+Returns object with its properties.
+
+### Get objects
+
+Returns objects with its properties according to OData parameters.
+
+### Update object properties
+
+Update object properties.
+
+### Move object
+
+Moves an object to a specified destination.
+
+### Get users
+
+Returns users and their properties according to OData parameters.
+
+### Import objects from CSV
+
+Imports objects provided in CSV format. Similar functionality to ImportUtil utility.
+
+## Obtaining Credentials
+
+1. Create an application account in ALVAO WebApp and give it the necessary permissions.
+2. Use the credentials of this account to connect to the ALVAO connector.
+3. Set the REST API Host URL, e.g. <https://alvao.contoso.com/AlvaoRestApi>.
+
+## Getting Started
+
+Optional. How to get started with your connector.
+
+## Known Issues and Limitations
+
+Some actions or triggers may require entering an ID of an entity like service, person etc. All these IDs can be found in URLs whne editing them in the Administration part of ALVAO WebApp.
+
+## Deployment Instructions
+
+Please use [these instructions](https://docs.microsoft.com/en-us/connectors/custom-connectors/paconn-cli) to deploy this connector as custom connector in Microsoft Power Automate and Power Apps.