Support Policy

Things we are NOT able to help you with

We will not provide support and/or troubleshooting assistance for any Product which has been integrated with another 3rd-party theme or plugin. If you discover a bug, or an inconsistent behavior with a Product which is integrated into a mixture of other themes/plugins for WordPress, we ask that you start by disabling all other plugins and revert to the default theme for your current version of WordPress.

If problems persist, even in a default theme for WordPress, and no other plugins are active, we are happy to help. Otherwise, if you are integrating our Products into a larger set of themes/plugins, we ask that you seek assistance from an experienced WordPress developer who can do a full review of your site and make the proper recommendations (e.g., helping you resolve conflicts between all plugins working together).

We offer no support for the installation, customization, or administration of WordPress itself, or of other WordPress themes/plugins. We only offer support for our own Products. We can't give general WordPress support that isn't related to our Products.

We do not offer phone or live chat support. We offer assistance only through our github issue tracker or WP.org support center.

We do not offer professional installation service, customization, or services involving custom coding. If you need assistance in this regard, we recommend jobs.wordpress.net, or another freelance website where WordPress experts offer their expertise through a bid on your project.