Add user documentation for Segment tracking

.all-contributorsrc

@@ -122,6 +122,51 @@
       "contributions": [
         "doc"
       ]
+    },
+    {
+      "login": "fee-sah-yor",
+      "name": "fisayo~",
+      "avatar_url": "https://avatars.githubusercontent.com/u/101174144?v=4",
+      "profile": "https://github.com/fee-sah-yor",
+      "contributions": [
+        "doc"
+      ]
+    },
+    {
+      "login": "favour-chibueze",
+      "name": "Favour Chibueze ",
+      "avatar_url": "https://avatars.githubusercontent.com/u/46398983?v=4",
+      "profile": "https://github.com/favour-chibueze",
+      "contributions": [
+        "review"
+      ]
+    },
+    {
+      "login": "adi-ray",
+      "name": "Aditya Ray",
+      "avatar_url": "https://avatars.githubusercontent.com/u/96347576?v=4",
+      "profile": "https://www.adityaray.xyz",
+      "contributions": [
+        "doc"
+      ]
+    },
+    {
+      "login": "ashwini2k6",
+      "name": "Ashwini Kumar",
+      "avatar_url": "https://avatars.githubusercontent.com/u/217481134?v=4",
+      "profile": "https://github.com/ashwini2k6",
+      "contributions": [
+        "doc"
+      ]
+    },
+    {
+      "login": "Lokesh9106",
+      "name": "Lokesh9106",
+      "avatar_url": "https://avatars.githubusercontent.com/u/231150390?v=4",
+      "profile": "https://github.com/Lokesh9106",
+      "contributions": [
+        "doc"
+      ]
     }
   ],
   "contributorsPerLine": 7,

.github/ISSUE_TEMPLATE/01_documentation_fix.yml

@@ -0,0 +1,52 @@
+name: 📝 Documentation Fix
+description: Point out an error or suggest a change in the documentation.
+title: "[DOCS]:"
+labels: ["documentation", "needs-triage"]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        Thanks for helping improve the Mautic User Documentation! Please fill out the details below so we can fix it.
+
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      description: Please describe what is inaccurate, missing, or confusing in the documentation.
+      placeholder: "e.g., The UI for General settings in page X is out of date."
+    validations:
+      required: true
+
+  - type: textarea
+    id: doc-link
+    attributes:
+      label: Relevant Documentation URL
+      description: Please provide a link to the exact documentation page that needs to be updated.
+      placeholder: "e.g., hhttps://docs.mautic.org/page-to-fix"
+
+  - type: dropdown
+    id: willingness-to-pr
+    attributes:
+      label: Are you willing to help us fix this by making a pull request?
+      description: Contributing a pull request is the fastest way to get this fixed.
+      options:
+        - "— Select an option —"
+        - "No"
+        - "Yes"
+        - "Yes, but I need help"
+    validations:
+      required: true
+
+  - type: textarea
+    id: suggestions
+    attributes:
+      label: Suggestions (Optional)
+      description: How do you suggest the documentation could be fixed or improved?
+      placeholder: "e.g., I think the screenshot on page X should be updated to reflect the new UI."
+
+  - type: textarea
+    id: screenshots
+    attributes:
+      label: Screenshots or Screen Recordings (Optional)
+      description: To help us understand the issue visually, please attach any relevant images or recordings.
+      placeholder: "Drag and drop the files here."

.github/ISSUE_TEMPLATE/02_feature_request.yml

@@ -0,0 +1,38 @@
+name: 🌱 Feature Request
+description: Request a new feature or enhancement.
+title: "[FEAT]:"
+labels: ["enhancement", "needs-triage"]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        Thanks for suggesting a new feature for the Mautic User Documentation! Please fill out the details below to help us understand and prioritize it.
+
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      description: Please provide a clear and concise description of the feature you would like to see.
+      placeholder: "e.g., I'd like to be able to edit the documentation directly on GitHub. This would be useful because..."
+    validations:
+      required: true
+
+  - type: dropdown
+    id: willingness-to-pr
+    attributes:
+      label: Are you willing to help us add this feature this by making a pull request?
+      description: Contributing a pull request is the fastest way to get this fixed.
+      options:
+        - "— Select an option —"
+        - "No"
+        - "Yes"
+        - "Yes, but I need help"
+    validations:
+      required: true
+
+  - type: textarea
+    id: suggestions
+    attributes:
+      label: Suggestions (Optional)
+      description: How do you suggest this feature should be implemented?
+      placeholder: "e.g., A user could click the edit button on the documentation page to make changes."

.github/ISSUE_TEMPLATE/03_bug_report.yml

@@ -0,0 +1,55 @@
+name: 🐛 Technical Bug Report
+description: Did you find a bug with the documentation system or automations? Create a report to help us improve.
+title: "[BUG]:"
+labels: ["bug", "needs-triage"]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        Thanks for taking the time to report a technical bug within the Mautic User Documentation! Please fill out the details below to help us understand and resolve it.
+
+  - type: textarea
+    id: description
+    attributes:
+      label: Description
+      description: Provide a clear and concise description of the bug. Include steps to reproduce the behavior, the expected result, and the actual result.
+      placeholder: "e.g., Running make html command didn't build the docs. Steps to reproduce: 1. Go to the /docs directory. 2. Run make html command. 3. Nothing happens."
+    validations:
+      required: true
+
+  - type: dropdown
+    id: willingness-to-pr
+    attributes:
+      label: Are you willing to help us fix this by making a pull request?
+      description: Contributing a pull request is the fastest way to get this fixed.
+      options:
+        - "— Select an option —"
+        - "No"
+        - "Yes"
+        - "Yes, but I need help"
+    validations:
+      required: true
+
+  - type: textarea
+    id: suggestions
+    attributes:
+      label: Suggestions (Optional)
+      description: How do you suggest this bug could be fixed?
+      placeholder: "e.g., I think changing X to Y would solve the issue."
+
+  - type: textarea
+    id: environment
+    attributes:
+      label: Environment
+      description: |
+        Please provide details about your environment where the bug occurred.
+        - OS/Platform
+        - Browser & Version
+      placeholder: "e.g., Windows 11, Chrome v125"
+
+  - type: textarea
+    id: screenshots
+    attributes:
+      label: Screenshots or Screen Recordings (Optional)
+      description: To help us understand the issue visually, please attach any relevant images or recordings.
+      placeholder: "Drag and drop the files here."

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,7 @@
+contact_links:
+  - name: Mautic Community Support
+    url: https://forum.mautic.org/
+    about: Please ask questions around Mautic product here.
+  - name: Report a bug for the Mautic product
+    url: https://github.com/mautic/mautic/issues
+    about: Please create an issue to report a bug in the Mautic product here.

.github/holopin.yml

@@ -0,0 +1,11 @@
+organization: mautic
+holobytes:
+  - evolvingStickerId: cmg9s1kkz0046l204bc2k5k7e
+    icon: avocado
+    alias: hacktoberfest-2025
+
+# First time contributor badge
+stickers:
+  - id: cmc38nn5r166207icbleca9jp
+    name: First Contribution
+    alias: first-contribution

.github/pull_request_template.md

@@ -0,0 +1,37 @@
+## Description
+
+
+<!-- PLEASE WRITE ABOVE THIS COMMENT. -->
+
+<!--
+
+Clearly describe what changes you have made in this PR, where our maintainers or reviewers should look at, and how to test the changes.
+
+If the request is not complete but you want feedback or have quetions, you can select the "Draft Pull Request" option from the dropdown menu when creating the PR, then ask your questions or write your feedback in the comment.
+
+-->
+
+## Linked issue
+
+
+<!-- PLEASE WRITE ABOVE THIS COMMENT. -->
+
+<!--
+
+If your PR is related to a current issue, please link to that issue number. Type the keyword "Closes" followed by a hashtag (#) symbol and the issue number that you can find right after the issue title. Don't add anything else, such as period, comma, etc, to this. For example:
+
+❌ Closes: #123.
+
+✅ Closes #123
+
+Doing so will automatically close the issue when one of our maintainers merges your PR.
+
+-->
+
+## Screenshots or screen recordings
+
+<!-- 
+
+Provide screenshots or screen recordings before and after the changes, if it's a UI changes. You can simply drag and drop your files above this comment.
+
+-->

.github/styles/config/vocabularies/Mautic/accept.txt

@@ -25,6 +25,7 @@ Company(ies)
 Composer
 configurator
 ConnectWise
+CSR
 Contribution(s)
 CORS
 cPanel
@@ -80,6 +81,7 @@ MaxMind
 Middlewares
 middlewares
 MJML
+MIME
 MQL
 MQLs
 Multiselect