mattermost · cwarnermm · Jun 20, 2025 · Jun 20, 2025 · Jun 20, 2025 · Jun 20, 2025
diff --git a/source/collaborate/view-system-information.rst b/source/collaborate/view-system-information.rst
@@ -0,0 +1,28 @@
+View system information
+======================
+
+.. include:: ../_static/badges/allplans-cloud-selfhosted.rst
+  :start-after: :nosearch:
+
+You can view technical details about your Mattermost server, including version information and system metrics. This information is useful when working with Mattermost support or troubleshooting issues.
+
+.. tab:: Web/Desktop
+
+   1. Select your profile picture in the top-right corner of Mattermost.
+   2. Select **About Mattermost** from the dropdown menu.
+
+.. tab:: Mobile
+
+   1. Tap your profile picture.
+   2. Tap **About** to view system information.
+
+About dialog information
+------------------------
+
+The About dialog displays key information about your Mattermost instance, including:
+
+- **Mattermost Version**: The current version of the Mattermost server
+- **Database Schema Version**: The version of the database schema in use
+- **License**: Information about your Mattermost license (if applicable)
+- **Build Information**: Details about the server build
+- **Load Metric**: Monthly active users relative to licensed users (:ref:`learn more <manage/admin/generating-support-packet:load metric>`) 
diff --git a/source/guides/messaging-collaboration.rst b/source/guides/messaging-collaboration.rst
@@ -21,6 +21,7 @@ This Mattermost end user documentation is designed for anyone who wants guidance
    Organize using custom user groups </collaborate/organize-using-custom-user-groups>
    Invite people </collaborate/invite-people>
    Learn about Mattermost roles </collaborate/learn-about-roles>
+   View system information </collaborate/view-system-information>
    Collaborate within channels </collaborate/collaborate-within-channels>
    Communicate with messages and threads </collaborate/communicate-with-messages>
    Collaborate within Microsoft Teams </collaborate/collaborate-within-connected-microsoft-teams>
@@ -32,6 +33,7 @@ This Mattermost end user documentation is designed for anyone who wants guidance
 * :doc:`Organize using custom user groups </collaborate/organize-using-custom-user-groups>` - Learn about creating and managing custom user groups in Mattermost.
 * :doc:`Invite people to your workspace </collaborate/invite-people>` - Learn how to add new users to Mattermost and add users to existing teams and channels.
 * :doc:`Learn about Mattermost user roles </collaborate/learn-about-roles>` - Learn about the 6 user roles in Mattermost and what they can do.
+* :doc:`View system information </collaborate/view-system-information>` - View technical details about your Mattermost server, including version information and system metrics.
 * :doc:`Collaborate within channels </collaborate/collaborate-within-channels>` - Learn how to get started collaborating within Mattermost channels.
 * :doc:`Communicate with messages and threads </collaborate/communicate-with-messages>` Learn how to get started collaborating within Mattermost channels.
 * :doc:`Collaborate within Microsoft Teams </collaborate/collaborate-within-connected-microsoft-teams>` - Learn how to get started collaborating within Microsoft Teams.

diff --git a/source/manage/admin/generating-support-packet.rst b/source/manage/admin/generating-support-packet.rst
@@ -10,7 +10,7 @@ Generate
 ---------
 
 .. important::
-   
+
    Before generating a Support Packet, go to **System Console > Environment > Logging** and ensure **Output logs to file** is set to **true**, and set **File Log Level** to **DEBUG**.
 
 .. tab:: Web/Desktop
@@ -143,11 +143,11 @@ From Mattermost v9.11, generated Support Packets include a ``metadata.yaml`` fil
 +-----------------------+-----------------------+-------------------------------------------------------------------------------------------------------------------+----------------------------+
 | license_id            | Optional              | Unique identifier of the current server's license.                                                                | abcdejisd67yigqhmkz4ho1234 |
 |                       |                       | Expected to be 26 characters or longer.                                                                           |                            |
-|                       |                       | This field is empty when there’s no license.                                                                      |                            |
+|                       |                       | This field is empty when there's no license.                                                                      |                            |
 +-----------------------+-----------------------+-------------------------------------------------------------------------------------------------------------------+----------------------------+
 | customer_id           | Optional              | The id of the customer, as defined in the license file.                                                           | a1b2c3d4qbbr5cpkbpbmef123h |
 |                       |                       | Expected to be 26 characters or longer.                                                                           |                            |
-|                       |                       | Empty when there’s no license.                                                                                    |                            |
+|                       |                       | Empty when there's no license.                                                                                    |                            |
 +-----------------------+-----------------------+-------------------------------------------------------------------------------------------------------------------+----------------------------+
 | extras                | Optional              | Key/value of any additional information, specific to the plugin/component that generated the file.                |                            |
 |                       |                       | Can be useful for identifying the contents of the data.                                                           |                            |
@@ -185,3 +185,10 @@ The Support Packet contains 3 go runtime profiling files:
 These files can be read using `pprof <https://golang.google.cn/cmd/pprof/>`_.
 
 Use ``go tool pprof -web X`` to open a visualization of the profile in your browser, replacing ``X`` with the profile's file name.
+
+Load metric
+------------
+
+Mattermost v10.10 introduces an additional diagnostic data point under the **Product Menu > About Mattermost** popup.
+
+The Load Metric field displays monthly active users relative to the total number of licensed users, giving Mattermost support teams a contextual reference point for understanding deployment active usage for troubleshooting and guidance. It isn’t a comprehensive performance monitoring tool or health indicator, but serves as a supplementary data point when traditional diagnostic methods aren’t available.