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AI-Aided: Remove built-in grace period references from documentation #8066

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Merged
merged 4 commits into from
Jun 19, 2025
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AI-Aided: Remove built-in grace period references from documentation #8066

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bb30e29
Remove built-in grace period references from documentation
lieut-data Jun 17, 2025
83c2f7e
Merge branch 'master' into mm-31628-remove-builtin-grace-docs
lieut-data Jun 17, 2025
523ed76
Merge branch 'master' into mm-31628-remove-builtin-grace-docs
lieut-data Jun 17, 2025
279afef
Merge branch 'master' into mm-31628-remove-builtin-grace-docs
cwarnermm Jun 18, 2025
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6 changes: 2 additions & 4 deletions source/manage/admin/error-codes.rst
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Expand Up @@ -28,12 +28,10 @@ A licensed user limit exceeded error (``ERROR_LICENSED_USERS_LIMIT_EXCEEDED``) d

This error occurs when:

- Creating new users would exceed the license user limit plus a 5% grace period.
- Activating deactivated users would exceed the license user limit plus a 5% grace period.
- Creating new users would exceed the license user limit.
- Activating deactivated users would exceed the license user limit.

To resolve this error, system administrators can:

- :ref:`Deactivate users <configure/user-management-configuration-settings:deactivate users>` to reduce the active user count below the license limit.
- Contact `Mattermost Sales <https://mattermost.com/contact-sales/>`_ to discuss license options.

The grace period allows for a 5% buffer above the licensed user count (minimum of 1 additional user) to accommodate temporary usage spikes before enforcement occurs.