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Issue template for Synapse #2413
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| **IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**: | ||
| You will likely get better support more quickly if you ask in ** #matrix:matrix.org ** ;) | ||
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| ### Description | ||
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| Describe here the problem that you are experiencing, or the feature you are requesting. | ||
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| ### Steps to reproduce | ||
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| - For bugs, list the steps | ||
| - that reproduce the bug | ||
| - using hyphens as bullet points | ||
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| Describe how what happens differs from what you expected. | ||
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| ### Version information | ||
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| <!-- IMPORTANT: please answer the following questions, to help us narrow down the problem --> | ||
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| - **Homeserver**: was this issue identified on matrix.org or another homeserver? | ||
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| - distro, hardware, if it's running in a vm/container, etc. | ||
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There was a problem hiding this comment. I would add the version of the running instance (if known). |
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Suggestion: Include some text to ask for log snippets. It's hard to troubleshoot issues without stacktraces or any indication as to what is going on. Similar to the "please screenshot it" in Riot.
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Yeah, I stopped short of asking for logs since we've got no secure way to receive them (other than via Riot itself), but we could ask for 'relevant log snippets' if the user is able to provide them.
Ideally we'd also expose the rageshake server to receive logs securely, but that will need time to develop :)