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MSC2815: Proposal to allow room moderators to view redacted event content #2815

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73 changes: 73 additions & 0 deletions proposals/2815-moderate-redacted-content.md
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# Proposal to allow room moderators to view redacted event content
## Problem
Currently if a user deletes a message, most clients will immediately forget the
content and spec-compliant server implementations will stop serving the content
to anyone. This instant deletion means that users could potentially send
messages that aren't allowed, and redact them before a moderator sees them.

Most servers don't remove the content from the database immediately (e.g.
Synapse defaults to removing after 7 days), one reason being moderation of
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Dendrite immediately deletes the event content from the database for the record. This does not affect attachments though.

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There would need to be a timespan defined in the spec for the amount of time servers should retain redacted messages. It doesn't make any sense for them to be kept forever, but as mentioned, having varying behaviors between homeservers would result in a lot of confusion.

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@aaronraimist aaronraimist Oct 16, 2020

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Why does it have to be defined in the spec? I don't think the spec should force homeservers to retain for a specific amount of time. It is configurable in Synapse so there are already many servers out there with different values.

I guess the error message for M_NOT_FOUND could include "This server retains redacted messages for X days" or something.

content that the server admins don't want to allow. However, room moderators
don't have any way to access that content, unless they happen to have their own
server.

## Proposal
The proposed solution is extending the `GET /rooms/{roomId}/event/{eventId}`
endpoint with a query parameter called `include_unredacted_content`. Clients
can request the server to include content even if the event has been redacted
by setting the parameter value to `true`.
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@Kladki Kladki Apr 27, 2024

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In cases such as with illegal content, you would probably want to not have anyone be able to view it. There should be some other endpoint or a field on the /redact endpoint to specify that this content should not be served.

It may also be desired for moderators to be able to delete content from homeservers as well with a similar convention as above.


### Server behavior
Servers MUST check that the requester has a power level higher than or equal to
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Does this imply that in a typical DM room, where both users are admins, redactions are always allowed to be uncovered if that's technically possible?

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That's a good point. I guess it could have a separate power level or some special casing to disallow in DM rooms. Federation isn't involved, so servers could just arbitrarily decide that if a room looks like a DM, then nobody gets to view redacted content.

the `redact` power level in the room.
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@Kladki Kladki Apr 27, 2024

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Is there a reason to reuse this power level instead of making a new one?

In some communities you may want to verify that moderators are doing their job properly and not being corrupt. Having a separate power level would allow people to verify this without having permissions to redact content themselves.

Or you might want the opposite where perhaps mods can delete messages, but you might not want other mods to be able to see them, and only let admins do so.


* If the requester doesn't have permission to view the event in general (e.g.
not participating in the room), the server retuns a `M_NOT_FOUND` error the
same way it did before this proposal.
* If the requester doesn't have sufficient power level to view redacted events,
the server returns a standard error response with the `M_FORBIDDEN` code.
* If the requester has all the necessary privileges to view the content, but
the server does not have the unredacted content, the server should return one
of the following error codes:
* `M_UNREDACTED_CONTENT_DELETED`: The server has deleted the content from its
database. The server may optionally include a `m.content_keep_ms` key in
the error that specifies how long it keeps unredacted content.
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Suggestions for better names for m.content_keep_ms are welcome

* `M_UNREDACTED_CONTENT_NOT_RECEIVED`: The server never received the
un-redacted content (this can happen if federation is slow and the event
was redacted before it reached the server)

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Does it work in the same way independent on whether the redaction was performed by the user themselves or a room mod/admin? Is it possible for an admin to "confirm" redaction, suggesting to their server that the unredacted data can already be deleted?

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Yes. I don't think room admins need special power, but it could make sense for server admins to have it. That might be a separate MSC though.

### Client behavior
Clients should still always remove content when receiving a redaction event,
but if the user has sufficient power, the client may show a button to re-fetch
and display the redacted event content.

### Implementation notes
Some server implementations have implementation-specific concepts of "server
admins". Such servers should allow server admins to bypass the power level
checks involved in viewing redacted events. However, like other similar
implementation details, there won't be any standard way for clients to
determine if they can view a redacted message through server admin privileges.

## Alternatives
### Separate key in power levels
Instead of reusing the `redact` power level, a new key could be introduced.
A new key would have the advantage of allowing more precise control. However,
it would have to be added to the event authorization rules, as otherwise
anyone with enough power to send `m.room.power_levels` could change the level
for the new key, even if it required a higher level than what the user has.

## Potential issues
* Servers aren't required to keep redacted content for any time, and it would
be rather confusing UX if the show redacted content button in clients never
worked.
* If a server doesn't get the event before it's redacted, the server may never
get the unredacted content.

## Unstable prefix
While this MSC is not in a released version of the spec, implementations should
use `net.maunium.msc2815.include_redacted_content` as the query parameter name,
and `net.maunium.msc2815.content_keep_ms` in the error response. The error
codes should use `NET.MAUNIUM.MSC2815` as a prefix instead of `M`.

Additionally, servers should advertise support using the `net.maunium.msc2815`
flag in `unstable_features` in the `/versions` endpoint.