Map does not render on one certain computer in Chrome

[peterbodo]

Context

• mapbox-gl-js version:
  all

Report

Expected behavior:
map renders

Actual behavior:
map UI: gray background,
grabbing, Hash, Controls work as expected.
IE works fine.
Chrome with factory settings or even newly installed Chrome does not work.
This happens only in one computer (as we know) and happens with any mapboxgl map (even examples on the Mapboxgl website)
No error messages in console.

Steps to reproduce the behavior:

Need help here...

• link to example:
  e.g. https://www.mapbox.com/mapbox-gl-js/examples/

[averas]

Are you sure this computer supports accelerated 3D graphics and webgl?

http://webglreport.com/

[peterbodo]

Thanks, @averas

The same computer works fine with IE.

No webgl error is displayed.
Not even the alert on mapbox examples page.

[peterbodo]

@averas

WebGlReport test from the same browser/computer

[peterbodo]

[akshaykapadia]

I'm having same problem. Maps are not getting rendered only on my machine, it works fine everywhere else. what could be the possible issues?

[bhousel]

@akshaykapadia, @peterbodo, can you try the troubleshooting steps listed here?
http://superuser.com/questions/836832/how-can-i-enable-webgl-in-my-browser

[akshaykapadia]

Thanks @bhousel .

I tried that solution, all looking good but still not working.

thanks and really appreciate your help.

[bhousel]

What does it say when you browse to chrome://gpu/
Any issues there?

[akshaykapadia]

For webgl it shows, hardware accelerated.
So i think no problem there.

Webgl is enable and wired thing is that, it does work in IE 11 and safari too.

Just not working on chrome or firefox.

[peterbodo]

same story here. hardware accelerated. IE works, Chrome doesn't.
I guess it is not a webgl issue, because there is no related error in the console.

[indus]

I had the same issue, until I updated the driver of my graphics card. Other WebGL stuff was working normal in chrome, but not the rendering of mapbox-gl-js maps. Now it does.

[lucaswoj]

Sounds like this behavior is being caused by some system-specific problems. I don't see anything actionable for us other than documenting some troubleshooting steps (like updating graphics card drivers).

[peterbodo]

@lucaswoj
I guess the problem is too frequent to omit and it is not about webgl support in general, only Mapbox gl.
With my friend it was with an up to date NVidia Geforce 310M that Mapbox gl did not work (but webgl tests were fine). When he disabled it and worked with the less adnvanced motherboard chip (Intel (r) hd), it has worked.