Order is not complete when mixing virtual, refunded and shipped items

[digitalpianism]

Preconditions and environment

• Magento 2.4.4-p7

Steps to reproduce

1. Create an order containing: 1 physical item of quantity = 2 and 1 virtual item of quantity = 5
2. Invoice the order
3. Refund 1 quantity of the physical item
4. Ship 1 quantity of the physical item

Expected result

Order state should be complete.

Actual result

Order state is still processing.

Additional information

Problem comes from magento/module-sales/Model/ResourceModel/Order/Handler/State.php

In the isPartiallyRefundedOrderShipped, the code compares the total qty ordered with the sum of total qty shipped and total qty refunded.

However, virtual items are not considered when retrieving the total qty shipped, preventing the method from returning true.

Here's the fix that I have used to resolve the issue:

diff --git a/src/vendor/magento/module-sales/Model/ResourceModel/Order/Handler/State.php b/src/vendor/magento/module-sales/Model/ResourceModel/Order/Handler/State.php
index 51c45ed5e5..8d97ce01cb 100644
--- module-sales/Model/ResourceModel/Order/Handler/State.php
+++ module-sales/Model/ResourceModel/Order/Handler/State.php
@@ -97,1 +97,3 @@ class State
-            $numOfShippedItems += (int)$item->getQtyShipped();
+            $numOfShippedItems += $item->getIsVirtual()
+                ? (int)$item->getQtyOrdered()
+                : (int)$item->getQtyShipped();

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @digitalpianism. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[digitalpianism]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @digitalpianism. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @digitalpianism, here is your Magento Instance: https://6fc1486a44c08bdcd128df01c88544ca.instances-prod.magento-community.engineering
Admin access: https://6fc1486a44c08bdcd128df01c88544ca.instances-prod.magento-community.engineering/admin_b24a
Login: 15429f36
Password: 18b19d16f0d9

[digitalpianism]

Confirming the issue is present in 2.4-develop, screenshots below from the instance above:

[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
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• 5. Add label Issue: Confirmed once verification is complete.
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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://6fc1486a44c08bdcd128df01c88544ca.instances-prod.magento-community.engineering
Admin access: https://6fc1486a44c08bdcd128df01c88544ca.instances-prod.magento-community.engineering/admin_2102
Login: dea1c8b9
Password: 65ecb079ce48

[engcom-Bravo]

Hi @digitalpianism,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the screenshots.

Steps to reproduce

• Create an order containing: 1 physical item of quantity = 2 and 1 virtual item of quantity = 5
• Invoice the order
• Refund 1 quantity of the physical item
• Ship 1 quantity of the physical item

The order is still in Processing because we have one more quantity for the physical product to ship.

Could you please let us know if we are missing anything.

Thanks.