[ERROR] Failed to load the "Magento_Checkout/js/view/form/element/email" component

[maile-it-solutions]

Preconditions and environment

• Magento version = 2.4.6-p3
  Sometimes when you go to /checkout the E-Mail does not load

Steps to reproduce

1. Add a product to the cart
   2 Go to /checkout

-> Sometimes the E-Mail field is not loading and no checkout is possible.

Expected result

E-Mail field is visible

Actual result

Sometimes Error from title is thrown and E-Mail field is not visible

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @maile-it-solutions. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
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[engcom-Bravo]

Hi @maile-it-solutions,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance and the issue is not reproducible.Kindly refer the attached video,

Steps to reproduce

• Add a product to the cart
• Go to /checkout

Screencast.from.13-12-23.11.54.37.AM.IST.webm

Kindly recheck the behaviour on Magento 2.4-develop instance and elaborate steps to reproduce if the issue is still reproducible and check any third party modules causing the issue.

Thanks.

[engcom-Bravo]

Hi @maile-it-solutions,

Kindly provide latest update on this comment #38274 (comment) still you are working on this issue if you are able to reproduce the issue please elaborate the steps to reproduce.Please let us know still if you are facing any issue.

Thanks.

[engcom-Bravo]

Hi @maile-it-solutions,

We have noticed that this issue has not been updated since long time.
Hence we assume that this issue is fixed now, so we are closing it. Please feel to raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.

[PeteBED]

@maile-it-solutions did you find any solution for this? Seeing the same with no stack trace or debugging information beyond the single line from the issue title.

We were able to replicate by doing the following:

1. In a private browsing window visit the site.
2. Without interacting in any other way add a product to the basket (we used homepage products, but direct to product page does the same)
3. Go directly to checkout via the minicart checkout button

Result: No email field is present and the first checkout step cannot be completed.

Instead of step 3 going to the cart page first and then on to the checkout does not produce the error. It appears that the quote is not fully created or available unless the user has interacted with the basket, but the root cause is still not evident.

Edit to say we're seeing it on 2.4.4 and 2.4.5

[mjvermeltfoort]

@maile-it-solutions can you re-open this issue? We're experiencing the same problem

[maile-it-solutions]

@PeteBED @mjvermeltfoort
Unfortunately, I have not found a reliable solution for this yet. It happens mostly when you are using a completely fresh browser that has not visited the shop for a while. However, I cannot get the same error twice by removing browser data.

So, at the moment, I do not know why the UI component for the e-mail sometimes fails to load.
Did anybody find out more?

[PeteBED]

@maile-it-solutions are you able to reopen the issue?