Open
Description
Preconditions and environment
- Magento version 2.3.5-p2
- Anything else that would help a developer reproduce the bug
Tax ID connot be validated and was succesfully changing al the time
Login as customer from Europe with a VIES controlled VAT nr
The system will get slow and very often you will have this message
Steps to reproduce
Login as a customer with account ( make first one)
You are coming from Europe and do have a valid Tax ID
Put a part in your cart example 177090-03500
When the system is slow you can have the message
Your Tax ID cannot be validates, You will be charged tax...ect (Red)
( this customer will have to pay VAT and will receive less discount) => WRONG
How it have to be is the message
Your VAT ID was succesfully validated, You will nog be charged tax ( Green)
Expected result
See before, the green story, no VAT and 20% discount
Actual result
See before the red story Customer have to pay VAT and only 5% discount
Additional information
Release note
The system is with the error also extremly slowwww
Triage and priority
- Severity: S0 - Affects critical data or functionality and leaves users without workaround.
- Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
- Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
- Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
- Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.