Admin panel is frozen if Storefront is opened via Customer View

[TomashKhamlai]

Preconditions (*)

1. Self-registered Customer
2. An order placed from Storefront by Customer
3. A Merchant or Support Stuff that tries to reproduce some problems with order reported by Customer, let say by telephone call.

Steps to reproduce (*)

1. Log in to Admin (Tab 1)
2. Navigate to Sales -> Orders (Tab 1)
3. Open an order (Tab 1)
4. Click Customer View in the top-right menu widget (Tab 1).
5. Create a test customer in the tab that was opened automatically (Tab 2)
6. Place an order and click print. You should see the print preview. (Tab 2)
7. Navigate to Tab 1. Try any button in admin. Reload the page.

Expected result (*)

1. Admin panel does not hang

Actual result (*)

1. Admin panel freeze. Reload never ends.

[m2-assistant]

Hi @TomashKhamlai. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@TomashKhamlai do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

---

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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
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[magento-engcom-team]

✅ Confirmed by @engcom-Bravo
Thank you for verifying the issue. Based on the provided information internal tickets MC-20623 were created

Issue Available: @engcom-Bravo, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[drpayyne]

@magento give me 2.3-develop instance

[magento-engcom-team]

Hi @drpayyne. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @drpayyne, here is your Magento instance.
Admin access: https://i-24779-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.