Paypal Payments Pro IPN keeping payments marked as Pending Payment

[Sharpy310]

Preconditions

1. Magento CE 2.2.6
2. PHP v7.1.19-1
3. Ubuntu 17.10

Steps to reproduce

1. Set up Paypal Payments Pro Hosted Solution on a clean install of Magento CE 2.2.6
2. Send a payment using Credit / Debit Card through the solution checking out as guest. EDIT: Both Paypal payments and Credit / Debit card payments through express checkout and payments pro are experiencing the same issue.

Expected result

1. Expected, when Paypal sends the IPN to Magento, for Magento to then mark the payment from "Pending Payment" to "Processing"

Actual result

1. IPN is returning back to Magento successfully, as per screenshots below, but Magento is keeping the payment marked as "Pending Payment"
   
   

I have pasted below our debug data relating to this transaction:
https://pastebin.com/Tzg39rjb

As seen in the screenshots, #1 is from Magento showing that the IPN was received and customer was notified, but payment status was not changed. And screenshot #2 is from Paypal IPN history showing that IPN was delivered successfully.

[magento-engcom-team]

Hi @Sharpy310. Thank you for your report.
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@Sharpy310 do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

[magento-engcom-team]

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[Sharpy310]

Please note I have also replicated this issue using Paypal express payments and Paypal Pro payments using the Website Payments Pro Hosted Solution through Magento

Hi @Sharpy310 I'm able to reproduce following steps you described, I'm have processing status, But also i'm not able to test with Website Payments Pro Hosted Solution. Maybe problem related to this service.

[Sharpy310]

Hi @engcom-backlog-nazar thanks for getting back to me on this, I have checked Paypal status and all their services are running normally, but looking at what's happening is Magento is receiving the IPN notification, but it's not updating the status of the order to processing.
What other information can I send to try to debug this?

@Sharpy310 I'm still not able to reproduce i'm always have processing status, can you reproduce with test credentials on vanilla instance ?

@Sharpy310 Seems like this is identical -> #17349 isnt it ?

[Sharpy310]

@engcom-backlog-nazar Can I double check that you have set up the Paypal solution "Website Payments Pro Hosted Solution" - because I have just disabled that and enabled the "Websites Payments Standard" option and put a payment through and it's worked absolutely fine, but as soon as I put it through "Websites Payments Pro Hosted Solution" it fails.

[Sharpy310]

@engcom-backlog-nazar The bug #17349 does appear to be similar, as it's an issue with the IPN but looking at that ticket they are using Paypal Express Checkout, we are using Website Payments Pro Hosted. Both are through Paypal, but are different modules. So I am unsure if they use the same IPN interface as each other or not.