🛡️ ExitShield

Stop the churn before the cancel.

An automated, high-converting customer retention portal designed to plug directly into B2B SaaS applications to recover MRR and turn leaving customers into second chances.

Live Demo • Documentation • Report Bug

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📌 Overview

ExitShield is a plug-and-play customer retention infrastructure built for modern SaaS companies. Instead of allowing customers to quietly hit a dead-end "Cancel Subscription" button, ChurnGuard intercepts the cancellation flow with a dynamic, survey-driven retention portal powered by Stripe.

By delivering personalized incentives (discounts, subscription pauses, or direct founder calls) at the exact moment of exit, ChurnGuard recovers up to 30%+ of churning revenue completely on autopilot.

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✨ Key Features

• 🎯 Dynamic Retention Flows: Automatically presents tailored offers based on the specific reason a customer chooses to leave.
• ⚡ Seamless Stripe Integration: Programmatically applies coupons, pauses billing cycles, or processes cancellations directly via the Stripe API.
• 📊 Real-time Analytics Dashboard: Track recovered MRR, churn rates, and top exit reasons in a sleek, dark-mode vendor command center.
• 🎨 High-Converting UX: Designed with an accessible, distraction-free wizard UI to build trust during critical exit decisions.
• 🔐 Secure Tokenized Redirects: Validates API keys and subscription IDs gracefully without exposing sensitive customer data.

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⚙️ How It Works

graph LR
    A[Customer Clicks Cancel] --> B[Redirect to ExitShield]
    B --> C[Exit Survey Questionnaire]
    C --> D[Dynamic Retention Offer]
    D -->|Accepts Offer| E[Stripe Coupon / Pause Applied]
    D -->|Rejects Offer| F[Subscription Canceled at Period End]

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