π Hi, Iβm Karthik
β’ π§ Senior Technical Support Engineer with hands-on experience in SaaS, APIs, and customer-facing technical problem solving
β’ βοΈ Strong interest in Web Development, Python, and cloud-based systems
β’ π οΈ Experienced in diagnosing and resolving front-end and product-related issues in production environments
β’ π Regularly work with JSON payloads, Order APIs, and third-party integrations
β’ π€ Actively exploring AI, automation, and tooling to improve support efficiency and customer experience
β’ π Skilled in analysing logs, debugging issues, and performing root cause analysis
β’ π€ Comfortable collaborating with Engineering, Product, and UX teams to drive fast and reliable fixes
β’ π Passionate about continuous learning and growing into advanced technical and platform-focused roles
β’ π§© Enjoy building scalable, maintainable solutions that reduce operational overhead
β’ π« Reach me at karthiksivt@gmail.com
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