Add 💅

content/support/contacting-github-support/viewing-and-updating-support-tickets.md

@@ -14,11 +14,7 @@ topics:
 
 {% data reusables.support.zendesk-old-tickets %}
 
-You can use the [GitHub Support Portal](https://support.github.com/) to view current and past support tickets and respond to {% data variables.contact.github_support %}.
-
-{% ifversion ghec or ghes or ghae %}
-Resolved tickets older than 120 days are archived but can still be accessed.
-{% endif %}
+You can use the [GitHub Support Portal](https://support.github.com/) to view current and past support tickets and respond to {% data variables.contact.github_support %}. {% ifversion ghec or ghes or ghae %}After 120 days, resolved tickets move to the archived tickets view.{% endif %}
 
 {% ifversion ghes or ghec %}
 {% data reusables.enterprise-accounts.support-entitlements %}
@@ -34,9 +30,13 @@ Resolved tickets older than 120 days are archived but can still be accessed.
 
 ## Viewing your archived support tickets
 
-_This applies only to enterprise accounts, versioned for GitHub Enterprise Cloud._
+You can only view archived tickets for an enterprise account.
+
+{% data reusables.support-navigate-to-my-tickets %}
+1. Select the **My Tickets** drop-down menu and click the name of the enterprise account. 
 
-You can view your archived support tickets by scrolling to the end of the table of your current tickets and clicking on "View archived tickets".
+   ![Screenshot of the "My Tickets" dropdown menu.](/assets/images/help/support/ticket-context.png)
+1. Under the "My tickets" table, click **View archived tickets**.
 
 {% endif %}
 

data/reusables/support/navigate-to-my-tickets.md

@@ -0,0 +1,4 @@
+1. Navigate to the [GitHub Support Portal](https://support.github.com/).
+1. In the header, click **My Tickets**.
+
+   ![Screenshot showing "My Tickets" link in the GitHub Support Portal header.](/assets/images/help/support/my-tickets-header.png)

data/reusables/support/view-open-tickets.md

@@ -1,6 +1,4 @@
-1. Navigate to the [GitHub Support Portal](https://support.github.com/).
-1. In the header, click **My Tickets**.
-![Screenshot showing "My Tickets" link in the GitHub Support Portal header.](/assets/images/help/support/my-tickets-header.png)
+{% data reusables.support-navigate-to-my-tickets %}
 1. Optionally, to view tickets associated with an organization or enterprise account, select the **My Tickets** drop-down menu and click the name of the organization or enterprise account. 
 
   You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. For more information, see "[Managing support entitlements for your enterprise](/enterprise-cloud@latest/admin/user-management/managing-users-in-your-enterprise/managing-support-entitlements-for-your-enterprise)."