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Problem statement

We use return orders to manage repairs for our products from time to time. Currently the process is as follows:

• Create return order
• Receive line items (this marks them as Quarantined)
• Repair items
• Remove stock of any parts used (manually)
• Mark each line item as OK
• Assign each line item to Customer

This process is long and prone to human error

Suggested solution

It would be great if the status in the return order for each line item did these steps. Examples

A is returned, repaired and sent back to customer

• Automatically mark as OK, and reassign back to customer

B is returned, unable to be repaired and is replaced.

• Automatically mark as LOST (or other status) and assign a replacement stock item to the customer.

C is returned, and replaced without attempting repair (important customer needs working hardware immediately)

• Automatically mark as "needs repair", and assign a replacement stock item to the customer.

Describe alternatives you've considered

we will continue to use the current method

Examples of other systems

N/A

Do you want to develop this?

• I want to develop this.