add check_zammad.pl

README.md

@@ -363,6 +363,11 @@ An example Vagrant project has been included to get you started right away.
         <td><a href="https://github.com/honzatlusty">Jan Tlusty</a></td>
 	<td><a href="https://github.com/honzatlusty/nagios-check-es-docs">upstream</a></td>
     </tr>
+    <tr>
+        <td>check_zammad.pl</td>
+        <td><a href="https://github.com/KrlWil">KrlWil</a></td>
+	<td><a href="https://github.com/KrlWil/check_zammad">upstream</a></td>
+    </tr>
 </table>
 
 ### Contributions

build.txt

@@ -92,4 +92,5 @@ check_elasticsearch_node_stats.pl                         0.2.0
 check_elasticsearch_nodes.pl                              0.4.0
 check_rundeck.py                      1.0
 check_es-docs.sh                                          1.0
+check_zammad.pl                                           0.1
 # vim: set ts=2 sw=2 et : #

check_zammad.pl

@@ -0,0 +1,156 @@
+#!/usr/bin/perl -w
+# Name    : check_zammad.pl
+# Date    : 05 09 2019
+# Author  : Karel Willems - kwillems@inuits.eu
+# Summary : This is a Icinga plugin that checks if there are any open tickets in zammad
+# Licence : Apache 2.0 -  full text at http://www.apache.org/licenses/LICENSE-2.0
+
+
+use LWP;
+use JSON;
+use Monitoring::Plugin;
+
+
+my $plugin = Monitoring::Plugin->new(
+  plugin    => 'check_zammadqueue',
+  shortname => 'Zammadqueue',
+  version   => 'v0.1',
+  url       => 'https://github.com/inuits/monitoring-plugins',
+  blurb     => 'Icinga Plugin for checking new zammad tickets',
+  usage     => 'Usage: ',
+  license => 'http://www.apache.org/licenses/LICENSE-2.0',
+  extra   => '
+Tested with zammad 2.9.0, perl v5.30.0'
+);
+
+
+my @args = (
+  {
+    spec     => 'hostname|H=s',
+    usage    => '-H, --hostname=STRING',
+    desc     => 'Hostname of the Zammad server to read from',
+    required => 1,
+  },
+   {
+     spec     => 'token|T=s',
+     usage    => '-T, --token=STRING',
+     desc     => 'token to authenticate with',
+     required => 1,
+   },
+   {
+     spec     => 'protocol|p=s',
+     usage    => '-p, --protocol=STRING',
+     desc     => 'use http or https',
+     default  => 'http',
+     required => 0,
+   },
+   {
+    spec     => 'port|P=i',
+    usage    => '-P, --port=INTEGER',
+    desc     => 'specify port',
+    default  => 80,
+    required => 0,
+  },
+);
+
+
+
+foreach my $arg (@args) {
+  add_arg( $plugin, $arg );
+}
+$plugin->getopts;
+
+
+sub add_arg {
+  my $plugin = shift;
+  my $arg    = shift;
+
+  my $spec     = $arg->{'spec'};
+  my $help     = $arg->{'usage'};
+  my $default  = $arg->{'default'};
+  my $required = $arg->{'required'};
+
+  if ( defined $arg->{'desc'} ) {
+    my @desc;
+
+    if ( ref( $arg->{'desc'} ) ) {
+      @desc = @{ $arg->{'desc'} };
+    } else {
+      @desc = ( $arg->{'desc'} );
+    }
+
+    foreach my $d (@desc) {
+      $help .= "\n   $d";
+    }
+  }
+
+  $plugin->add_arg(
+    spec     => $spec,
+    help     => $help,
+    default  => $default,
+    required => $required,
+  );
+}
+
+
+check_queue ( $plugin );
+
+sub send_request {
+
+  my $plugin = shift;
+  my $params = shift;
+
+  my $lwp = LWP::UserAgent->new(
+    timeout    => '20',
+    ssl_opts   => {
+      verify_hostname => 0,
+      SSL_verify_mode => 0
+    },
+  );
+
+  my $protocol = $plugin->opts->protocol . '://';
+
+  my $port = $plugin->opts->port;
+
+  my $url = $protocol . $plugin->opts->hostname . ':' . $port . '/api/v1/tickets/search?query=state:new';
+
+  my $request = HTTP::Request->new( GET => $url );
+
+  $request->header( 'Authorization', 'Token token=' . $params->{'token'} );
+
+  my $response = $lwp->request($request);
+
+  if ( HTTP::Status::is_error( $response->code ) ) {
+    $plugin->nagios_die( $response->content );
+  } else {
+    $response = JSON->new->allow_blessed->convert_blessed->decode( $response->content );
+  }
+
+  return $response;
+}
+
+
+
+sub check_queue {
+
+  my $plugin = shift;
+  my $tickets_count = 0;
+
+
+  my %params;
+
+  $params{'token'} = $plugin->opts->token;
+
+
+  my $response = send_request( $plugin, \%params);
+
+
+  $tickets_count = $response->{'tickets_count'};
+
+  if ( $tickets_count > 0 ) {
+    $plugin->nagios_exit( CRITICAL, " There are $tickets_count tickets open ");
+  } else {
+    $plugin->nagios_exit( OK, "There are no new tickets open");
+  }
+
+}