[Bug]: network anomaly There is an abnormality in your network and you cannot connect to the server.

[ldelavaissiere]

Is there an existing issue for the same bug?

• I have checked the existing issues.

RAGFlow workspace code commit ID

unknown

RAGFlow image version

v0.17.0 slim

Other environment information

Server OS Ubuntu 24.02.2 LTS
Client OS Windows

Actual behavior

The system displays an error message when attempting to upload a file already open in another application.
This appears to happen because the file is locked or unreadable due to being in use.

Expected behavior

Ideally, the system should either:

• Provide a more user-friendly message explaining that the file is in use.
• Allow retrying after closing the file.

Steps to reproduce

1. Open a file in an application (e.g., Microsoft Office).
2. Attempt to upload the same file to the knowledge base dataset.
3. The upload fails, displaying an error message: "network anomaly There is an abnormality in your network and you cannot connect to the server."

Additional information

This issue is not related to previously reported problems with the same error message.

[cike8899]

I can continue to upload files when I open the word document with Microsoft office, and there is no error. You can open chrome devtools to check if the interface reports an error.