[Question]: when parsing docx file meet [ERROR]Internal server error while chunking: File is not a zip file

[HaoGuo98]

Describe your problem

when parsing docx file meet [ERROR]Internal server error while chunking: File is not a zip file !for example 7.证券期货业反洗钱工作实施办法.docx

[wangxinyu-sqn]

So did I, i met this error when i parse a pptx file.

[wangxinyu-sqn]

我的问题解决了，可以检查一下你的文件格式，可能是格式出了问题，另存一下文件，或者新建一个文档，尽量用M-Office

[SuperZhanggy]

I encountered the same problem, uploading a docx file through the python SDK and parsing it resulted in an error： [ERROR]Internal server error while chunking: File is not a zip file. My ragflow version is v0.17.0