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1. IT-Service-Desk-Transformation-SLA-Analytics IT-Service-Desk-Transformation-SLA-Analytics Public

   Analyzed IT support ticket data to evaluate SLA compliance, ticket resolution time, backlog aging, and recurring support issues. Used SQL and Power BI to identify operational bottlenecks, monitor s…

   Python

2. E-commerce-OMS-Business-Analyst-Project E-commerce-OMS-Business-Analyst-Project Public

   BA portfolio project: requirements, SQL analysis and Power BI dashboard for an e-commerce Order Management System (synthetic data).

3. Jewellery_Sales_Analysis Jewellery_Sales_Analysis Public

   Jewellery Sales Analysis dashboard using Excel, SQL, and Power BI — FY 2024

   Python

4. Retail_Project Retail_Project Public

   An interactive Retail Store Analytics Dashboard built in Microsoft Power BI Desktop, covering 5,000 orders across 2023–2024. The dashboard provides deep insights into revenue, profit, regional perf…

5. Customer-Segmentation-Dashboard Customer-Segmentation-Dashboard Public

   A professional RFM-based Customer Segmentation Dashboard built in Power BI, replicating a dark-themed HTML prototype. The dashboard segments customers into 7 behavioral groups using Recency, Freque…

   Python

6. nl2sql nl2sql Public

   Ask your database questions in plain English. Get back real SQL, a safety check, and a results table.

   Python 1