DoD: - on call/triage schedule with full coverage - all (or relevant) "service standards" met (see below and https://www.pagerduty.com/blog/product/introducing-service-standards/) <img width="469" height="805" alt="Image" src="https://github.com/user-attachments/assets/b21b327b-82f8-4f1a-80e5-110b292305c6" />
