RTSP Stream is not loading - Reolink Home Hub

[Piranha1511]

The problem

I have 6 Reolink cameras connected to a Reolink Home Hub which I've integrated into HomeAssistant.

I configured the Reolink Integration with "RTSP" which is not working. If I change it to RTMP it is working but I can't leverage the 4K resolution.

If I open the fluent stream with RTSP, it is only showing a static snapshot but the video stream is not loading (Loading Animation)

If I open the RTSP streams via VLC, those are working fine.

What version of Home Assistant Core has the issue?

core-2024.12.5

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Reolink

Link to integration documentation on our website

https://www.home-assistant.io/integrations/reolink

Diagnostics information

home-assistant_reolink_2024-12-22T08-11-10.925Z.log
config_entry-reolink-01JFPMP5MQT7D3RSYFJTTHB198.json

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @starkillerOG, mind taking a look at this issue as it has been labeled with an integration (reolink) you are listed as a code owner for? Thanks!

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[Piranha1511]

One additional finding, it seems that it only affects the sub stream (fluent) which is automatically added by the integration. If I activate the main stream (clear) this is streamed perfect and as expected.

Another log where I have both streams added to HA and started to playback:
home-assistant_reolink_2024-12-22T08-33-37.559Z.log

[starkillerOG]

I made some changes in the upstream library, so this might be resolved once HA 2025.1.0 is released.

[Usti2000]

Same here, 7 cams plus hub, rtmp working but switching back to rtsp even crashes either integration and makes hub crash as well ?!

Thx starkiller 👍🙏 for taking care, looking forward for the update 🤓

[Usti2000]

Btw. All Rtmp streams load right away, switching to rtsp, streams load randomly or nerver

[starkillerOG]

@Usti2000 could you share your diagnostics file?
Do you experiance this on all camera models or only some?

@Piranha1511 do you have the issue with the RLC-520, RLC-422 and/or the Reolink Altas PT Ultra?

[Piranha1511]

Hi starkiller,

yes, I have this with all 3 types of cameras.

[starkillerOG]

HA 2025.1.0 is now available, please update to that release.
If you still experiance issues after updating, please let me know.

[Usti2000]

Installed update,situation as following …
Win11 pc with edge : streams load faster, but streams from Reolink Duo 2 still laggy.
Ipad and HA app : all streams laggy
When try to connect to above, app on iphone, connected to reolink hub suddenly disconnetcs, will add log tomorrow, hope this helps and many thanks to starkiller for help !!!

[Piranha1511]

The issues still exists even with 2025.1.4.

"Clear" stream of Reolink is working as RTSP but "Fluent" cause a crash.

Attached logs

home-assistant_reolink_2025-01-31T07-23-49.532Z.log

[starkillerOG]

@Piranha1511 at which time did the crash occur?
I do not see it in the log.

[Piranha1511]

Should be 1-2 min latest after I activated the debug log.

[starkillerOG]

I don't see any warnings/errors or anything else out of the ordinary in the logs.