Failed setup, will retry... rate limited...

[Majestic7979]

The problem

In the meantime my locks are not reporting status and the commands to lock or unlock don't work.

Thanks for investigating :)

What version of Home Assistant Core has the issue?

core-2024.9.0

What was the last working version of Home Assistant Core?

core-2024.7.0

What type of installation are you running?

Home Assistant Container

Integration causing the issue

Yale Home

Link to integration documentation on our website

https://www.home-assistant.io/integrations/yale

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

The problem is that this issue is occurring constantly making the integration practically unusable... it happens upon restarts primarily. I restart my server every morning at 4am but also whenever Debian is updated. Once the integration loads I also noticed that the locks don't always react upon commands to lock or unlock, or their status is reported incorrectly based on their actual state (reports locked when it's actually unlocked). I have enabled debug logging, please let me know exactly what else is required and I'll be glad to provide, in the meantime thanks so much for reviewing my report.

[home-assistant]

Hey there @bdraco, mind taking a look at this issue as it has been labeled with an integration (yale) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of yale can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign yale Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

yale documentation
yale source
_{^{(message by IssueLinks)}}

[bdraco]

Do you have an automation that is reloading the integration?

[Majestic7979]

Do you have an automation that is reloading the integration?

Not at all. Most of my automations rely on reading the open/close or lock/unlock state of the locks and doing things like arming/disarming alarms/zones and I have NFC tags I scan (I'm disabled) to lock/unlock including in my bedroom door where I adapted a Linus lock to work with an internal door. I use the Yale Home Bridge. All my locks are showing Unknown status and can't be operated from HA. I enabled debug logging yesterday so if you need it I can provide.

[bdraco]

Please post the debug log. Thanks.

[rchiileea]

same issue here no devices detected, (I have cameras and new alarm that only works in yale home).

[Majestic7979]

same issue here no devices detected, (I have cameras and new alarm that only works in yale home).

this is NOT the same issue, and please stop spamming. You already have your own issue.

[Majestic7979]

Please post the debug log. Thanks.

{
  "home_assistant": {
    "installation_type": "Home Assistant Container",
    "version": "2024.9.0",
    "dev": false,
    "hassio": false,
    "virtualenv": false,
    "python_version": "3.12.4",
    "docker": true,
    "arch": "aarch64",
    "timezone": "Europe/London",
    "os_name": "Linux",
    "os_version": "6.1.28-v8+",
    "run_as_root": true
  },
  "custom_components": {
    "bambu_lab": {
      "documentation": "https://github.com/greghesp/ha-bambulab",
      "version": "2.0.22",
      "requirements": []
    },
    "frigate": {
      "documentation": "https://github.com/blakeblackshear/frigate",
      "version": "5.4.0",
      "requirements": [
        "pytz"
      ]
    },
    "mbapi2020": {
      "documentation": "https://github.com/ReneNulschDE/mbapi2020",
      "version": "v0.17.0",
      "requirements": [
        "protobuf>=3.19.1"
      ]
    },
    "bedjet": {
      "documentation": "https://github.com/asheliahut/ha-bedjet",
      "version": "0.3.0",
      "requirements": []
    },
    "philips_airpurifier": {
      "documentation": "https://github.com/betaboon/philips-airpurifier",
      "version": "0.4.0",
      "requirements": [
        "aioairctrl @ git+https://github.com/betaboon/aioairctrl@v0.2.1"
      ]
    },
    "webrtc": {
      "documentation": "https://github.com/AlexxIT/WebRTC",
      "version": "v3.5.2",
      "requirements": []
    },
    "linktap": {
      "documentation": "https://github.com/sh00t2kill/linktap_local_http_component",
      "version": "0.1.0",
      "requirements": []
    },
    "epson_projector_link": {
      "documentation": "https://github.com/amosyuen/ha-epson-projector-link",
      "version": "1.0.1",
      "requirements": [
        "pyserial_asyncio>=0.4",
        "async_timeout>=3.0.0"
      ]
    },
    "fontawesome": {
      "documentation": "https://github.com/thomasloven/hass-fontawesome",
      "version": "2.2.1",
      "requirements": []
    },
    "octopus_energy": {
      "documentation": "https://bottlecapdave.github.io/HomeAssistant-OctopusEnergy",
      "version": "12.2.1",
      "requirements": []
    },
    "nodered": {
      "documentation": "https://zachowj.github.io/node-red-contrib-home-assistant-websocket/guide/custom_integration/",
      "version": "4.0.2",
      "requirements": []
    },
    "hacs": {
      "documentation": "https://hacs.xyz/docs/configuration/start",
      "version": "2.0.1",
      "requirements": [
        "aiogithubapi>=22.10.1"
      ]
    },
    "philips_airpurifier_coap": {
      "documentation": "https://github.com/kongo09/philips-airpurifier-coap",
      "version": "0.18.9",
      "requirements": [
        "aioairctrl==0.2.5",
        "getmac==0.9.4"
      ]
    },
    "browser_mod": {
      "documentation": "https://github.com/thomasloven/hass-browser_mod/blob/master/README.md",
      "version": "2.3.1",
      "requirements": []
    },
    "fluvalble": {
      "documentation": "https://www.home-assistant.io/integrations/fluvalble",
      "version": "0.0.1",
      "requirements": []
    },
    "tuya_ble": {
      "documentation": "https://www.home-assistant.io/integrations/tuya_ble",
      "version": "0.1.8",
      "requirements": [
        "tuya-iot-py-sdk==0.6.6",
        "pycountry>23.0.0"
      ]
    },
    "simpleicons": {
      "documentation": "https://github.com/vigonotion/hass-simpleicons",
      "version": "v2.2.1",
      "requirements": [
        "simpleicons==7.14.0"
      ]
    },
    "dreame_vacuum": {
      "documentation": "https://github.com/Tasshack/dreame-vacuum",
      "version": "v2.0.0b16",
      "requirements": [
        "pillow",
        "numpy",
        "pybase64",
        "requests",
        "pycryptodome",
        "python-miio",
        "py-mini-racer",
        "paho-mqtt"
      ]
    }
  },
  "integration_manifest": {
    "domain": "yale",
    "name": "Yale",
    "codeowners": [
      "bdraco"
    ],
    "config_flow": true,
    "dependencies": [
      "application_credentials",
      "cloud"
    ],
    "dhcp": [
      {
        "hostname": "yale-connect-plus",
        "macaddress": "00177A*"
      }
    ],
    "documentation": "https://www.home-assistant.io/integrations/yale",
    "iot_class": "cloud_push",
    "loggers": [
      "socketio",
      "engineio",
      "yalexs"
    ],
    "requirements": [
      "yalexs==8.6.3",
      "yalexs-ble==2.4.3"
    ],
    "is_built_in": true
  },
  "setup_times": {
    "null": {
      "setup": 6.507299985969439e-05
    },
    "01J6YYG2C4T2T7NNVJ19SZRGWK": {
      "wait_import_platforms": -0.2024604250000266,
      "config_entry_setup": 15.109457024000221
    }
  },
  "data": {
    "locks": {
      "xx": {
        "LockName": "Back Door",
        "Type": 1002,
        "Created": "2023-10-02T17:13:28.943Z",
        "Updated": "2023-10-02T17:13:28.943Z",
        "LockID": "xx",
        "HouseID": "**REDACTED**",
        "HouseName": "My Home",
        "Calibrated": false,
        "timeZone": "Europe/London",
        "battery": 0.5183855730865616,
        "batteryInfo": {
          "level": 0.5183855730865616,
          "warningState": "lock_state_battery_warning_none",
          "infoUpdatedDate": "2024-09-04T20:59:26.990Z",
          "lastChangeDate": "2023-10-02T14:42:55.000Z",
          "lastChangeVoltage": 6463,
          "state": "Medium",
          "icon": "https://app-resources.aaecosystem.com/images/lock_battery_state_medium.png"
        },
        "hostLockInfo": {
          "productID": 2,
          "productTypeID": 26112,
          "manufacturer": "iRevo",
          "serialNumber": "Conexis"
        },
        "supportsEntryCodes": true,
        "remoteOperateSecret": "**REDACTED**",
        "skuNumber": "TEST200228",
        "macAddress": "78:9C:xxx",
        "SerialNumber": "xx",
        "LockStatus": {
          "status": "unknown",
          "dateTime": "2024-09-04T21:12:38.012Z",
          "isLockStatusChanged": false,
          "valid": true,
          "unknownReason": "unknown_error_during_connect",
          "doorState": "unknown"
        },
        "currentFirmwareVersion": "2.0.0-1.0.16",
        "keypad": {
          "_id": "xx",
          "serialNumber": "xx",
          "lockID": "xx",
          "currentFirmwareVersion": "2.27.0",
          "battery": {},
          "batteryLevel": "Medium",
          "batteryState": "Medium",
          "batteryRaw": 177
        },
        "homeKitEnabled": false,
        "zWaveEnabled": false,
        "isGalileo": false,
        "Bridge": {
          "_id": "xx",
          "mfgBridgeID": "xx",
          "deviceModel": "cancri",
          "firmwareVersion": "1.5.0",
          "operative": true,
          "status": {
            "current": "online",
            "lastOffline": "2024-09-04T21:12:12.967Z",
            "updated": "2024-09-04T21:12:36.485Z",
            "lastOnline": "2024-09-04T21:12:36.485Z"
          },
          "locks": [
            {
              "_id": "xx",
              "macAddress": "78:9C:xxx",
              "LockID": "xx"
            }
          ],
          "hyperBridge": true
        },
        "remoteDevice": {
          "id": "xx",
          "type": "bridge",
          "serialNumber": "xx",
          "currentStatus": "online",
          "wifiInfo": {
            "mac": "B0:44:9Cxxx",
            "rssi": -67
          }
        },
        "parametersToSet": {},
        "users": "**REDACTED**",
        "pubsubChannel": "**REDACTED**",
        "ruleHash": {},
        "cameras": [],
        "geofenceLimits": {
          "ios": {
            "debounceInterval": 90,
            "gpsAccuracyMultiplier": 2.5,
            "maximumGeofence": 5000,
            "minimumGeofence": 100,
            "minGPSAccuracyRequired": 80
          }
        },
        "accessSchedulesAllowed": true,
        "pins": "**REDACTED**"
      },
      "xx": {
        "LockName": "Master bedroom",
        "Type": 6,
        "Created": "2024-03-11T18:21:54.779Z",
        "Updated": "2024-03-11T18:21:54.779Z",
        "LockID": "xx",
        "HouseID": "**REDACTED**",
        "HouseName": "My Home",
        "Calibrated": false,
        "timeZone": "Europe/London",
        "battery": 0.7430338432350254,
        "batteryInfo": {
          "level": 0.7430338432350254,
          "warningState": "lock_state_battery_warning_none",
          "infoUpdatedDate": "2024-09-04T17:48:03.835Z",
          "lastChangeDate": "2024-07-08T22:02:22.000Z",
          "lastChangeVoltage": 6301,
          "state": "High",
          "icon": "https://app-resources.aaecosystem.com/images/lock_battery_state_high.png"
        },
        "hostHardwareID": "xxx-9cd1-xxx-bf08-xxx",
        "supportsEntryCodes": false,
        "remoteOperateSecret": "**REDACTED**",
        "HomeKitSetupPayload": "X-HM://xxx",
        "skuNumber": "ASL6_05/101200/SI",
        "macAddress": "78:9C:85xxx",
        "SerialNumber": "xx",
        "LockStatus": {
          "status": "unknown",
          "dateTime": "2024-09-04T22:21:12.456Z",
          "isLockStatusChanged": false,
          "valid": true,
          "doorState": "closed"
        },
        "currentFirmwareVersion": "3.2.2",
        "homeKitEnabled": false,
        "zWaveEnabled": false,
        "isGalileo": false,
        "Bridge": {
          "_id": "xx",
          "mfgBridgeID": "xx",
          "deviceModel": "cancri",
          "firmwareVersion": "1.5.0",
          "operative": true,
          "status": {
            "current": "online",
            "lastOnline": "2024-09-04T21:12:01.594Z",
            "updated": "2024-09-04T21:12:01.594Z",
            "lastOffline": "2024-09-04T21:11:38.046Z"
          },
          "locks": [
            {
              "_id": "xx",
              "macAddress": "78:9C:xxx",
              "LockID": "xx"
            },
            {
              "_id": "xx",
              "macAddress": "98:1B:xxx",
              "LockID": "xx"
            }
          ],
          "hyperBridge": true
        },
        "remoteDevice": {
          "id": "xx",
          "type": "bridge",
          "serialNumber": "xx",
          "currentStatus": "online",
          "wifiInfo": {
            "mac": "B0:44:xxx",
            "rssi": -43
          }
        },
        "parametersToSet": {},
        "users": "**REDACTED**",
        "pubsubChannel": "**REDACTED**",
        "ruleHash": {},
        "cameras": [],
        "geofenceLimits": {
          "ios": {
            "debounceInterval": 90,
            "gpsAccuracyMultiplier": 2.5,
            "maximumGeofence": 5000,
            "minimumGeofence": 100,
            "minGPSAccuracyRequired": 80
          }
        },
        "accessSchedulesAllowed": true
      },
      "xx": {
        "LockName": "Front Door",
        "Type": 1002,
        "Created": "2023-12-09T16:03:43.903Z",
        "Updated": "2023-12-09T16:03:43.903Z",
        "LockID": "xx",
        "HouseID": "**REDACTED**",
        "HouseName": "My Home",
        "Calibrated": false,
        "timeZone": "Europe/London",
        "battery": 0.24288012634769984,
        "batteryInfo": {
          "level": 0.24288012634769984,
          "warningState": "lock_state_battery_warning_none",
          "infoUpdatedDate": "2024-09-04T17:48:41.000Z",
          "lastChangeDate": "2023-12-09T16:03:43.903Z",
          "lastChangeVoltage": 6200,
          "state": "Medium",
          "icon": "https://app-resources.aaecosystem.com/images/lock_battery_state_medium.png"
        },
        "hostLockInfo": {
          "productID": 2,
          "productTypeID": 26112,
          "manufacturer": "iRevo",
          "serialNumber": "Conexis"
        },
        "supportsEntryCodes": true,
        "remoteOperateSecret": "**REDACTED**",
        "skuNumber": "TEST200228",
        "macAddress": "98:1B:xxx",
        "SerialNumber": "xx",
        "LockStatus": {
          "status": "unknown",
          "dateTime": "2024-09-04T21:12:02.672Z",
          "isLockStatusChanged": false,
          "valid": true,
          "unknownReason": "unknown_error_during_connect",
          "doorState": "unknown"
        },
        "currentFirmwareVersion": "2.0.0-1.0.16",
        "keypad": {
          "_id": "xx",
          "serialNumber": "xx",
          "lockID": "xx",
          "currentFirmwareVersion": "2.27.0",
          "battery": {},
          "batteryLevel": "Medium",
          "batteryState": "Medium",
          "batteryRaw": 165
        },
        "homeKitEnabled": false,
        "zWaveEnabled": false,
        "isGalileo": false,
        "Bridge": {
          "_id": "xx",
          "mfgBridgeID": "xx",
          "deviceModel": "cancri",
          "firmwareVersion": "1.5.0",
          "operative": true,
          "status": {
            "current": "online",
            "lastOnline": "2024-09-04T21:12:01.594Z",
            "updated": "2024-09-04T21:12:01.594Z",
            "lastOffline": "2024-09-04T21:11:38.046Z"
          },
          "locks": [
            {
              "_id": "xx",
              "macAddress": "78:9C:8xxx",
              "LockID": "xx"
            },
            {
              "_id": "xx",
              "macAddress": "98:1B:xxx",
              "LockID": "xx"
            }
          ],
          "hyperBridge": true
        },
        "remoteDevice": {
          "id": "xx",
          "type": "bridge",
          "serialNumber": "xx",
          "currentStatus": "online",
          "wifiInfo": {
            "mac": "B0:44:9xxx",
            "rssi": -43
          }
        },
        "parametersToSet": {},
        "users": "**REDACTED**",
        "pubsubChannel": "**REDACTED**",
        "ruleHash": {},
        "cameras": [],
        "geofenceLimits": {
          "ios": {
            "debounceInterval": 90,
            "gpsAccuracyMultiplier": 2.5,
            "maximumGeofence": 5000,
            "minimumGeofence": 100,
            "minGPSAccuracyRequired": 80
          }
        },
        "accessSchedulesAllowed": true,
        "pins": "**REDACTED**"
      }
    },
    "doorbells": {},
    "brand": "yale_global"
  }
}

Thanks a lot for your work bdraco 🙏🥰

[rchiileea]

same issue here no devices detected, (I have cameras and new alarm that only works in yale home).

this is NOT the same issue, and please stop spamming. You already have your own issue.

YES I do and so sorry that you see that one post is called spamming, sorry I hurt your post by spamming one post into this, i wont post or comment again to your community of one, forgive me.

[bdraco]

Please post the debug log. Thanks.

{
  "home_assistant": {
    "installation_type": "Home Assistant Container",
    "version": "2024.9.0",
    "dev": false,
    "hassio": false,
    "virtualenv": false,
    "python_version": "3.12.4",
    "docker": true,
    "arch": "aarch64",
    "timezone": "Europe/London",
    "os_name": "Linux",
    "os_version": "6.1.28-v8+",
    "run_as_root": true
  },
  "custom_components": {
    "bambu_lab": {
      "documentation": "https://github.com/greghesp/ha-bambulab",
      "version": "2.0.22",
      "requirements": []
    },
    "frigate": {
      "documentation": "https://github.com/blakeblackshear/frigate",
      "version": "5.4.0",
      "requirements": [
        "pytz"
      ]
    },
    "mbapi2020": {
      "documentation": "https://github.com/ReneNulschDE/mbapi2020",
      "version": "v0.17.0",
      "requirements": [
        "protobuf>=3.19.1"
      ]
    },
    "bedjet": {
      "documentation": "https://github.com/asheliahut/ha-bedjet",
      "version": "0.3.0",
      "requirements": []
    },
    "philips_airpurifier": {
      "documentation": "https://github.com/betaboon/philips-airpurifier",
      "version": "0.4.0",
      "requirements": [
        "aioairctrl @ git+https://github.com/betaboon/aioairctrl@v0.2.1"
      ]
    },
    "webrtc": {
      "documentation": "https://github.com/AlexxIT/WebRTC",
      "version": "v3.5.2",
      "requirements": []
    },
    "linktap": {
      "documentation": "https://github.com/sh00t2kill/linktap_local_http_component",
      "version": "0.1.0",
      "requirements": []
    },
    "epson_projector_link": {
      "documentation": "https://github.com/amosyuen/ha-epson-projector-link",
      "version": "1.0.1",
      "requirements": [
        "pyserial_asyncio>=0.4",
        "async_timeout>=3.0.0"
      ]
    },
    "fontawesome": {
      "documentation": "https://github.com/thomasloven/hass-fontawesome",
      "version": "2.2.1",
      "requirements": []
    },
    "octopus_energy": {
      "documentation": "https://bottlecapdave.github.io/HomeAssistant-OctopusEnergy",
      "version": "12.2.1",
      "requirements": []
    },
    "nodered": {
      "documentation": "https://zachowj.github.io/node-red-contrib-home-assistant-websocket/guide/custom_integration/",
      "version": "4.0.2",
      "requirements": []
    },
    "hacs": {
      "documentation": "https://hacs.xyz/docs/configuration/start",
      "version": "2.0.1",
      "requirements": [
        "aiogithubapi>=22.10.1"
      ]
    },
    "philips_airpurifier_coap": {
      "documentation": "https://github.com/kongo09/philips-airpurifier-coap",
      "version": "0.18.9",
      "requirements": [
        "aioairctrl==0.2.5",
        "getmac==0.9.4"
      ]
    },
    "browser_mod": {
      "documentation": "https://github.com/thomasloven/hass-browser_mod/blob/master/README.md",
      "version": "2.3.1",
      "requirements": []
    },
    "fluvalble": {
      "documentation": "https://www.home-assistant.io/integrations/fluvalble",
      "version": "0.0.1",
      "requirements": []
    },
    "tuya_ble": {
      "documentation": "https://www.home-assistant.io/integrations/tuya_ble",
      "version": "0.1.8",
      "requirements": [
        "tuya-iot-py-sdk==0.6.6",
        "pycountry>23.0.0"
      ]
    },
    "simpleicons": {
      "documentation": "https://github.com/vigonotion/hass-simpleicons",
      "version": "v2.2.1",
      "requirements": [
        "simpleicons==7.14.0"
      ]
    },
    "dreame_vacuum": {
      "documentation": "https://github.com/Tasshack/dreame-vacuum",
      "version": "v2.0.0b16",
      "requirements": [
        "pillow",
        "numpy",
        "pybase64",
        "requests",
        "pycryptodome",
        "python-miio",
        "py-mini-racer",
        "paho-mqtt"
      ]
    }
  },
  "integration_manifest": {
    "domain": "yale",
    "name": "Yale",
    "codeowners": [
      "bdraco"
    ],
    "config_flow": true,
    "dependencies": [
      "application_credentials",
      "cloud"
    ],
    "dhcp": [
      {
        "hostname": "yale-connect-plus",
        "macaddress": "00177A*"
      }
    ],
    "documentation": "https://www.home-assistant.io/integrations/yale",
    "iot_class": "cloud_push",
    "loggers": [
      "socketio",
      "engineio",
      "yalexs"
    ],
    "requirements": [
      "yalexs==8.6.3",
      "yalexs-ble==2.4.3"
    ],
    "is_built_in": true
  },
  "setup_times": {
    "null": {
      "setup": 6.507299985969439e-05
    },
    "01J6YYG2C4T2T7NNVJ19SZRGWK": {
      "wait_import_platforms": -0.2024604250000266,
      "config_entry_setup": 15.109457024000221
    }
  },
  "data": {
    "locks": {
      "xx": {
        "LockName": "Back Door",
        "Type": 1002,
        "Created": "2023-10-02T17:13:28.943Z",
        "Updated": "2023-10-02T17:13:28.943Z",
        "LockID": "xx",
        "HouseID": "**REDACTED**",
        "HouseName": "My Home",
        "Calibrated": false,
        "timeZone": "Europe/London",
        "battery": 0.5183855730865616,
        "batteryInfo": {
          "level": 0.5183855730865616,
          "warningState": "lock_state_battery_warning_none",
          "infoUpdatedDate": "2024-09-04T20:59:26.990Z",
          "lastChangeDate": "2023-10-02T14:42:55.000Z",
          "lastChangeVoltage": 6463,
          "state": "Medium",
          "icon": "https://app-resources.aaecosystem.com/images/lock_battery_state_medium.png"
        },
        "hostLockInfo": {
          "productID": 2,
          "productTypeID": 26112,
          "manufacturer": "iRevo",
          "serialNumber": "Conexis"
        },
        "supportsEntryCodes": true,
        "remoteOperateSecret": "**REDACTED**",
        "skuNumber": "TEST200228",
        "macAddress": "78:9C:xxx",
        "SerialNumber": "xx",
        "LockStatus": {
          "status": "unknown",
          "dateTime": "2024-09-04T21:12:38.012Z",
          "isLockStatusChanged": false,
          "valid": true,
          "unknownReason": "unknown_error_during_connect",
          "doorState": "unknown"
        },
        "currentFirmwareVersion": "2.0.0-1.0.16",
        "keypad": {
          "_id": "xx",
          "serialNumber": "xx",
          "lockID": "xx",
          "currentFirmwareVersion": "2.27.0",
          "battery": {},
          "batteryLevel": "Medium",
          "batteryState": "Medium",
          "batteryRaw": 177
        },
        "homeKitEnabled": false,
        "zWaveEnabled": false,
        "isGalileo": false,
        "Bridge": {
          "_id": "xx",
          "mfgBridgeID": "xx",
          "deviceModel": "cancri",
          "firmwareVersion": "1.5.0",
          "operative": true,
          "status": {
            "current": "online",
            "lastOffline": "2024-09-04T21:12:12.967Z",
            "updated": "2024-09-04T21:12:36.485Z",
            "lastOnline": "2024-09-04T21:12:36.485Z"
          },
          "locks": [
            {
              "_id": "xx",
              "macAddress": "78:9C:xxx",
              "LockID": "xx"
            }
          ],
          "hyperBridge": true
        },
        "remoteDevice": {
          "id": "xx",
          "type": "bridge",
          "serialNumber": "xx",
          "currentStatus": "online",
          "wifiInfo": {
            "mac": "B0:44:9Cxxx",
            "rssi": -67
          }
        },
        "parametersToSet": {},
        "users": "**REDACTED**",
        "pubsubChannel": "**REDACTED**",
        "ruleHash": {},
        "cameras": [],
        "geofenceLimits": {
          "ios": {
            "debounceInterval": 90,
            "gpsAccuracyMultiplier": 2.5,
            "maximumGeofence": 5000,
            "minimumGeofence": 100,
            "minGPSAccuracyRequired": 80
          }
        },
        "accessSchedulesAllowed": true,
        "pins": "**REDACTED**"
      },
      "xx": {
        "LockName": "Master bedroom",
        "Type": 6,
        "Created": "2024-03-11T18:21:54.779Z",
        "Updated": "2024-03-11T18:21:54.779Z",
        "LockID": "xx",
        "HouseID": "**REDACTED**",
        "HouseName": "My Home",
        "Calibrated": false,
        "timeZone": "Europe/London",
        "battery": 0.7430338432350254,
        "batteryInfo": {
          "level": 0.7430338432350254,
          "warningState": "lock_state_battery_warning_none",
          "infoUpdatedDate": "2024-09-04T17:48:03.835Z",
          "lastChangeDate": "2024-07-08T22:02:22.000Z",
          "lastChangeVoltage": 6301,
          "state": "High",
          "icon": "https://app-resources.aaecosystem.com/images/lock_battery_state_high.png"
        },
        "hostHardwareID": "xxx-9cd1-xxx-bf08-xxx",
        "supportsEntryCodes": false,
        "remoteOperateSecret": "**REDACTED**",
        "HomeKitSetupPayload": "X-HM://xxx",
        "skuNumber": "ASL6_05/101200/SI",
        "macAddress": "78:9C:85xxx",
        "SerialNumber": "xx",
        "LockStatus": {
          "status": "unknown",
          "dateTime": "2024-09-04T22:21:12.456Z",
          "isLockStatusChanged": false,
          "valid": true,
          "doorState": "closed"
        },
        "currentFirmwareVersion": "3.2.2",
        "homeKitEnabled": false,
        "zWaveEnabled": false,
        "isGalileo": false,
        "Bridge": {
          "_id": "xx",
          "mfgBridgeID": "xx",
          "deviceModel": "cancri",
          "firmwareVersion": "1.5.0",
          "operative": true,
          "status": {
            "current": "online",
            "lastOnline": "2024-09-04T21:12:01.594Z",
            "updated": "2024-09-04T21:12:01.594Z",
            "lastOffline": "2024-09-04T21:11:38.046Z"
          },
          "locks": [
            {
              "_id": "xx",
              "macAddress": "78:9C:xxx",
              "LockID": "xx"
            },
            {
              "_id": "xx",
              "macAddress": "98:1B:xxx",
              "LockID": "xx"
            }
          ],
          "hyperBridge": true
        },
        "remoteDevice": {
          "id": "xx",
          "type": "bridge",
          "serialNumber": "xx",
          "currentStatus": "online",
          "wifiInfo": {
            "mac": "B0:44:xxx",
            "rssi": -43
          }
        },
        "parametersToSet": {},
        "users": "**REDACTED**",
        "pubsubChannel": "**REDACTED**",
        "ruleHash": {},
        "cameras": [],
        "geofenceLimits": {
          "ios": {
            "debounceInterval": 90,
            "gpsAccuracyMultiplier": 2.5,
            "maximumGeofence": 5000,
            "minimumGeofence": 100,
            "minGPSAccuracyRequired": 80
          }
        },
        "accessSchedulesAllowed": true
      },
      "xx": {
        "LockName": "Front Door",
        "Type": 1002,
        "Created": "2023-12-09T16:03:43.903Z",
        "Updated": "2023-12-09T16:03:43.903Z",
        "LockID": "xx",
        "HouseID": "**REDACTED**",
        "HouseName": "My Home",
        "Calibrated": false,
        "timeZone": "Europe/London",
        "battery": 0.24288012634769984,
        "batteryInfo": {
          "level": 0.24288012634769984,
          "warningState": "lock_state_battery_warning_none",
          "infoUpdatedDate": "2024-09-04T17:48:41.000Z",
          "lastChangeDate": "2023-12-09T16:03:43.903Z",
          "lastChangeVoltage": 6200,
          "state": "Medium",
          "icon": "https://app-resources.aaecosystem.com/images/lock_battery_state_medium.png"
        },
        "hostLockInfo": {
          "productID": 2,
          "productTypeID": 26112,
          "manufacturer": "iRevo",
          "serialNumber": "Conexis"
        },
        "supportsEntryCodes": true,
        "remoteOperateSecret": "**REDACTED**",
        "skuNumber": "TEST200228",
        "macAddress": "98:1B:xxx",
        "SerialNumber": "xx",
        "LockStatus": {
          "status": "unknown",
          "dateTime": "2024-09-04T21:12:02.672Z",
          "isLockStatusChanged": false,
          "valid": true,
          "unknownReason": "unknown_error_during_connect",
          "doorState": "unknown"
        },
        "currentFirmwareVersion": "2.0.0-1.0.16",
        "keypad": {
          "_id": "xx",
          "serialNumber": "xx",
          "lockID": "xx",
          "currentFirmwareVersion": "2.27.0",
          "battery": {},
          "batteryLevel": "Medium",
          "batteryState": "Medium",
          "batteryRaw": 165
        },
        "homeKitEnabled": false,
        "zWaveEnabled": false,
        "isGalileo": false,
        "Bridge": {
          "_id": "xx",
          "mfgBridgeID": "xx",
          "deviceModel": "cancri",
          "firmwareVersion": "1.5.0",
          "operative": true,
          "status": {
            "current": "online",
            "lastOnline": "2024-09-04T21:12:01.594Z",
            "updated": "2024-09-04T21:12:01.594Z",
            "lastOffline": "2024-09-04T21:11:38.046Z"
          },
          "locks": [
            {
              "_id": "xx",
              "macAddress": "78:9C:8xxx",
              "LockID": "xx"
            },
            {
              "_id": "xx",
              "macAddress": "98:1B:xxx",
              "LockID": "xx"
            }
          ],
          "hyperBridge": true
        },
        "remoteDevice": {
          "id": "xx",
          "type": "bridge",
          "serialNumber": "xx",
          "currentStatus": "online",
          "wifiInfo": {
            "mac": "B0:44:9xxx",
            "rssi": -43
          }
        },
        "parametersToSet": {},
        "users": "**REDACTED**",
        "pubsubChannel": "**REDACTED**",
        "ruleHash": {},
        "cameras": [],
        "geofenceLimits": {
          "ios": {
            "debounceInterval": 90,
            "gpsAccuracyMultiplier": 2.5,
            "maximumGeofence": 5000,
            "minimumGeofence": 100,
            "minGPSAccuracyRequired": 80
          }
        },
        "accessSchedulesAllowed": true,
        "pins": "**REDACTED**"
      }
    },
    "doorbells": {},
    "brand": "yale_global"
  }
}

Thanks a lot for your work bdraco 🙏🥰

It looks like only the diagnostics came though, would you please post the debug logs as well

https://www.home-assistant.io/docs/configuration/troubleshooting/#debug-logs-and-diagnostics

[Majestic7979]

Hi @bdraco, I enabled the debug logging two days ago:

When I click Download diagnostics the stuff I provided to you is all I get...

I disabled the debug logging and got a text file but it contains far too much sensitive info, could you be kind enough and let me know a private way to provide you this file directly rather than here? I promise not to spam you or request personal support, I just don't want to share with everyone.

Thank you.

Thank you.

[bdraco]

You can send it to my dropbox at nick@koston.org or my gdrive at bdraco@gmail.com

[Majestic7979]

Sent :)