Neither Eve or ONVIS Motion detectors seems to be able to pass home Apple Home to Home assiant

[PauloJorgeCorreia-personal]

The problem

I already add to home assistant Matter over thread devices smart plugs from Onvis, bulbs from Nanoleaf and devices behind ZigBee Tuya agateway like bulbs or moisure sensors.
But when I'm trying to add motions detectors always have an error.
Is there an issue with the Matter service in home assistant with sensors ?

Thank you,
Paulo

What version of Home Assistant Core has the issue?

core-2024.7.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Matter Server

Link to integration documentation on our website

No response

Diagnostics information

config_entry-matter-dafcfe19641235db3cc25a77e2a103b0.json

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @home-assistant/matter, mind taking a look at this issue as it has been labeled with an integration (matter) you are listed as a code owner for? Thanks!

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[marcelveldt]

Motion sensors work fine with the HA Matter integration.
You are also not very specific in your report. What is happening? What errors did you see, what did you expect etc, etc

Without more info I cant help you.

[PauloJorgeCorreia-personal]

Hi Marcel, So, I add the Eve and Onvis Motion sensor in iOS device vendor application that uses the Apple home to add them. And I can see information about motion and other sensor provided like Lux levels. The next setup just like any other Matter device is to select it in Apple home and in the preferences Turn On Pairing Mode, which provides me a Setup Code. Now I open Home Assistant in that iOS device and go to Matter in Device and Services, select devices and select again Add Device. Now I say that “It’s already in Use” and select Apple Home and Paste the code that I got from Apple Home App Get an message in the bottom of the application saying “Failed to add the device” Just to mention that already have a couple of matter devices Smart Plugs, Bulbs and Zigbee Gateway. I’m very new to Home Assistant how can I provide more information to troubleshoot this problem 😊 ? Thank you, Paulo From: Marcel van der Veldt ***@***.***> Sent: Monday, August 5, 2024 12:57 PM To: home-assistant/core ***@***.***> Cc: PauloJorgeCorreia-personal ***@***.***>; Author ***@***.***> Subject: Re: [home-assistant/core] Neither Eve or ONVIS Motion detectors seems to be able to pass home Apple Home to Home assiant (Issue #123116) Motion sensors work fine with the HA Matter integration. You are also not very specific in your report. What is happening? What errors did you see, what did you expect etc, etc Without more info I cant help you. — Reply to this email directly, view it on GitHub<#123116 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A5H67FGEKDGSSGSNTTDAF53ZP5SCHAVCNFSM6AAAAABL6EDEECVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENRYHA4TONZUGM>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

[marcelveldt]

In Home Assistant network settings, make sure that IPV6 is enabled/checked. Just setting it to "automatic" should suffice.

[PauloJorgeCorreia-personal]

It is already set, without it the other 13 matter devices would not work. Thank you, Paulo Sent from Outlook for iOS<https://aka.ms/o0ukef>

…

________________________________ From: Marcel van der Veldt ***@***.***> Sent: Friday, August 9, 2024 11:55:48 AM To: home-assistant/core ***@***.***> Cc: PauloJorgeCorreia-personal ***@***.***>; Author ***@***.***> Subject: Re: [home-assistant/core] Neither Eve or ONVIS Motion detectors seems to be able to pass home Apple Home to Home assiant (Issue #123116) In Home Assistant network settings, make sure that IPV6 is enabled/checked. Just setting it to "automatic" should suffice. — Reply to this email directly, view it on GitHub<#123116 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A5H67FBE5RGJU7CNQLHA4X3ZQSN3JAVCNFSM6AAAAABL6EDEECVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENZXGY4DMOBYGI>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[marcelveldt]

Get an message in the bottom of the application saying “Failed to add the device”
Just to mention that already have a couple of matter devices Smart Plugs, Bulbs and Zigbee Gateway.

Is this the first Matter over Thread device you add or did you already more Thread devices to HA ?

I’m very new to Home Assistant how can I provide more information to troubleshoot this problem 😊 ?

Well, the error you now got is super generic. I would need to see the log of the Matter Server to have more details.
Try to add the device from Apple Home to HA and after that go to HA Settings --> Add-ons --> Matter server --> Click Log

paste the contents of the log in a file and then add that file here so I can have a look