Can not play reolink videos provided by integration's Media browser

[majkers]

The problem

I have a Reolink Duo 2 WiFi camera set up using official reolink integration's Media browser. I see a list of videos but when I try to play any of them I have an error in log. My camera is set up with rtsp:

What version of Home Assistant Core has the issue?

core-2024.2.2

What was the last working version of Home Assistant Core?

None?

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Reolink

Link to integration documentation on our website

https://www.home-assistant.io/integrations/reolink/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

Logger: homeassistant.components.stream
Source: components/stream/__init__.py:431
Integration: Stream (documentation, issues)
First occurred: 12:14:24 (20 occurrences)
Last logged: 12:46:16

Error from stream worker: Error opening stream (ERRORTYPE_5, I/O error) rtmp://192.168.Y.X:1935/vod/Mp4Record%202024-02-19%20RecS02_20240219_000000_000202_8B28818_FD950B.mp4?channel=0&stream=1&user=****&password=****

Additional information

No response

[home-assistant]

Hey there @starkillerOG, mind taking a look at this issue as it has been labeled with an integration (reolink) you are listed as a code owner for? Thanks!

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[starkillerOG]

Do both the low resolution and high resolution fail?

Do you have special caracters in your password or username?
WARNING: only answer with yes/no, DO NOT POST YOUR PASSWORD.

Do you have the RTMP port enabled in the reolink desktop client?
Are you able to play the same URL using for instance VLC media player?

[majkers]

Do both the low resolution and high resolution fail?

I do not see any distinction in media browser list....

Do you have special caracters in your password or username?

Yes.

Do you have the RTMP port enabled in the reolink desktop client?

Yes, exactly on that port

Are you able to play the same URL using for instance VLC media player?

No but maybe becasue of those escaped chars like '%20' ?

[starkillerOG]

@majkers you could play around with the escaped chars and VLC media player, most likely there are also escaped chars in the username/password if you have special chars in there.
If you can find a working URL I can then adjust the HomeAssistant code.

Could also be usefull to temporarly change the username/password to something with only letters and numbers and see if it works then.

[majkers]

Sorry I can't make it work. Username and password are not a problem for VLC since I can play rtsp streams.
From reolink camera's pplayback page I see a link like this:

<video class="h5_video-fill bc-h5_player" muted="" src="/cgi-bin/api.cgi?token=757f7f9adec706d&amp;cmd=Playback&amp;source=Mp4Record/2024-02-19/RecS02_20240219_050031_050231_8B28818_F85252.mp4&amp;output=Mp4Record/2024-02-19/RecS02_20240219_050031_050231_8B28818_F85252.mp4&amp;encrypt=24WujG4UasdfC2k8u+CPj/rUsfubB5/9h6sdN2/4=" preload="metadata" flashstopped="true" id="dummyid12"></video>

So no vod part. But still can't prepare any working link for VLC....

[majkers]

OK I made a quic search and IMHO a link shoud look like this (at least it is working in VLC):

http://IP_NO_PORT/cgi-bin/api.cgi?cmd=Playback&source=filename.mp4&output=filenam.mp4&user=USER&password=PASS

[majkers]

I also found this https://reolink.com/wp-content/uploads/2017/01/Reolink-CGI-command-v1.61.pdf but it doesn't seem to work casue it is very old document....

[mogli7]

``Logger: homeassistant.components.stream
Source: components/stream/__init__.py:431
Integration: Stream (documentation, issues)
First occurred: 18. Februar 2024 um 20:32:46 (294 occurrences)
Last logged: 20:22:59

Error from stream worker: Error opening stream (ERRORTYPE_5, I/O error) rtmp://192.168.1.150:1935/vod/Mp4Record%202024-02-18%20RecM04_20240218_203151_203220_6D28C0000_C440E7.mp4?channel=0&stream=0&user=****&password=****
Error from stream worker: Error opening stream (ERRORTYPE_5, I/O error) rtmp://192.168.1.150:1935/vod/Mp4Record%202024-02-18%20RecM04_20240218_200955_201035_6D28C0000_112923E.mp4?channel=0&stream=0&user=****&password=****
Error from stream worker: Error opening stream (ERRORTYPE_5, I/O error) rtmp://192.168.1.150:1935/vod/Mp4Record%202024-02-19%20RecM04_20240219_185931_185958_6D28C0000_A13A46.mp4?channel=0&stream=0&user=****&password=****

I have that too
when I try it via the HA app
The integration in the media of reolink freezes the app
When trying to download in the file browser only a browser window comes up with 401 (no download)
I upload via FTP from the camera to the media folder
In your own network, viewing in HA only via “my media” via reolink does not work
Neither works via the HA app

[xannor]

Question, do you have RTMP enabled in the camera? RTSP is not supported for playback by them, only RTMP and "download". Also, try changing your password to very basic letters and numbers. For some of the urls, the cameras have very poor url encoding support and some special characters will get encoded by the browser and appear to be invalid paswords to the cameras.

[mogli7]

I've tried everything now - no change
With FLV there was even a deterioration - no more stream in the home network for the cam entities - that worked very well with RTSP
I will now switch back to rtsp

I have the feeling that the cloud isn't involved
When I tried FLV I had a picture on the app after 3 minutes
but only happened once?!
and the app becomes very viscous with "my media" and "reolink" in media sources
"camera" in media sources also works with rtsp!!!
but that's only live
result:
No access to the history data via the app

Everything works with the reolink app
But of course without the Reolink cloud only in the home network

[majkers]

I've already said what IMHO is wrong. Reolink integration uses very old URL with 'vod' word in it. Latest API uses different one:

http://IP_NO_PORT/cgi-bin/api.cgi?cmd=Playback&source=filename.mp4&output=filenam.mp4&user=USER&password=PASS

It is also working in VLC

[xannor]

Does VLC report it as an hls stream or just as an mp4? I ask because I have been toying with the ability to download the HD video, but the output is the raw file, which cannot be passed through the stream integration. This means that only a direct connection to the camera would be supported, so it would break using via an off network connection (i.e. the nabu casa cloud, or a proxy) the vod playback method provides an hls mpeg-url format stream which is compatible with the stream integration.