RP008: FAQ Page Usability Testing

FAQ Page Usability Testing

Proposed Research Agenda:

• Research Year/Date: 2025
• Participant Type: Unregistered Users
  • Participant Type Abbreviation: UU
• Usability Test Type: Interview

Summary of Research

Research Questions

Purpose

We need to conduct a general usability testing on the "FAQ" page for end users and identify any pain points with the current designs and functions of this page. This page has not been through any testing thus far and therefore requires a general user test.

Participant Type

• Unregistered Users

Methods

• Usability Testing - Interviews
• Dogfooding - Interviewing Hack for LA Volunteers

Current Status

• Team is completing the setup

All Issues

• Label: Research: RP008

Outstanding task items

• Research Structure Set-up
• Research Plan
• Create Script Questions
• Conduct User Testing
• Data Analysis
• Reporting/Provide Feedback
• Wiki Documentation Audit
• Reviewing the Google Drive for PII Removal

Assets

Google Drive folders

• Type folder: Unregistered Users
• RP Folder: RP008

Research Plan (including Audience Identification documentation)

Scripts

Interview recordings & transcripts

Synthesis (Figjam)

Presentation of Findings

Action Items Spreadsheet

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Related Wiki Pages

• Research Home page
• Research Output Overview