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packages/google-cloud-contact-center-insights/samples/snippets/create_analysis.py
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# Copyright 2021 Google LLC | ||
# | ||
# Licensed under the Apache License, Version 2.0 (the "License"); | ||
# you may not use this file except in compliance with the License. | ||
# You may obtain a copy of the License at | ||
# | ||
# http://www.apache.org/licenses/LICENSE-2.0 | ||
# | ||
# Unless required by applicable law or agreed to in writing, software | ||
# distributed under the License is distributed on an "AS IS" BASIS, | ||
# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. | ||
# See the License for the specific language governing permissions and | ||
# limitations under the License. | ||
# | ||
# [START contactcenterinsights_create_analysis] | ||
from google.cloud import contact_center_insights_v1 | ||
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def create_analysis(conversation_name: str) -> contact_center_insights_v1.Analysis: | ||
# Construct an analysis. | ||
analysis = contact_center_insights_v1.Analysis() | ||
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# Call the Insights client to create an analysis. | ||
insights_client = contact_center_insights_v1.ContactCenterInsightsClient() | ||
analysis_operation = insights_client.create_analysis( | ||
parent=conversation_name, analysis=analysis | ||
) | ||
analysis = analysis_operation.result(timeout=86400) | ||
print(f"Created {analysis.name}") | ||
return analysis | ||
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# [END contactcenterinsights_create_analysis] |
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packages/google-cloud-contact-center-insights/samples/snippets/test_create_analysis.py
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# Copyright 2021 Google LLC | ||
# | ||
# Licensed under the Apache License, Version 2.0 (the "License"); | ||
# you may not use this file except in compliance with the License. | ||
# You may obtain a copy of the License at | ||
# | ||
# http://www.apache.org/licenses/LICENSE-2.0 | ||
# | ||
# Unless required by applicable law or agreed to in writing, software | ||
# distributed under the License is distributed on an "AS IS" BASIS, | ||
# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. | ||
# See the License for the specific language governing permissions and | ||
# limitations under the License. | ||
# | ||
import google.auth | ||
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from google.cloud import contact_center_insights_v1 | ||
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import pytest | ||
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import create_analysis | ||
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TRANSCRIPT_URI = "gs://cloud-samples-data/ccai/chat_sample.json" | ||
AUDIO_URI = "gs://cloud-samples-data/ccai/voice_6912.txt" | ||
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@pytest.fixture | ||
def project_id(): | ||
_, project_id = google.auth.default() | ||
return project_id | ||
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@pytest.fixture | ||
def conversation_resource(project_id): | ||
# Create a conversation. | ||
insights_client = contact_center_insights_v1.ContactCenterInsightsClient() | ||
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parent = contact_center_insights_v1.ContactCenterInsightsClient.common_location_path( | ||
project_id, "us-central1" | ||
) | ||
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conversation = contact_center_insights_v1.Conversation() | ||
conversation.data_source.gcs_source.transcript_uri = TRANSCRIPT_URI | ||
conversation.data_source.gcs_source.audio_uri = AUDIO_URI | ||
conversation.medium = contact_center_insights_v1.Conversation.Medium.CHAT | ||
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conversation = insights_client.create_conversation( | ||
parent=parent, conversation=conversation | ||
) | ||
yield conversation | ||
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# Delete the conversation. | ||
delete_request = contact_center_insights_v1.DeleteConversationRequest() | ||
delete_request.name = conversation.name | ||
delete_request.force = True | ||
insights_client.delete_conversation(request=delete_request) | ||
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@pytest.fixture | ||
def analysis_resource(conversation_resource): | ||
conversation_name = conversation_resource.name | ||
yield create_analysis.create_analysis(conversation_name) | ||
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def test_create_analysis(capsys, analysis_resource): | ||
analysis = analysis_resource | ||
out, err = capsys.readouterr() | ||
assert "Created {}".format(analysis.name) in out |