This is a plugin for CTFd. It will allow you to have a centralized location that is contained inside of CTFd for ticket managment. This plugin has an ticket creation page for users, an isolated message board for the ticket, and an admin ticket managment page located in the admin tools/plugins/Support Ticket tab.
CTFD-Support-Ticket needs to be placed into (pathToCTFd)/CTFd/plugins/.
You can copy the file there or use git to clone it git clone https://github.com/gmngmstr/CTFd-Support-Ticket.git