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Ticket transfer error #19790

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Open
@verdanatech-marcio

Description

@verdanatech-marcio

Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

10.0.18

Bug description

When transferring a ticket, it adds another existing file to the destination entity. Because it only searches for the name of the ticket. If the document title is configured for the entity, all files will have the same name.

Relevant log output

Page URL

No response

Steps To reproduce

  1. Create a ticket with attached document
  2. Transfer the ticket to another entity

Your GLPI setup information

Instruções de instalação e configuração
GLPI 10.0.18 ( => /var/www/html/verdanadesk)
Installation mode: GIT
Current language:pt_BR

Server
 
Operating system: Linux PEVTCMTVM001 6.1.0-33-arm64 #​1 SMP Debian 6.1.133-1 (2025-04-10) aarch64
PHP 8.2.28 fpm-fcgi (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi,
ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imap, intl, json, ldap, libxml,
mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, random, readline, redis, session, shmop, soap, sockets,
sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="60" memory_limit="1024M" post_max_size="20M" safe_mode="" session.save_handler="files"
upload_max_filesize="6M"
disable_functions="pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,pcntl_unshare,"

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