Crash when trying to print under Windows 10

[InjAnnuity1]

Happens in v .47 and v .48, at work (Window 10 Pro) and at home.
Home system:
OS Name Microsoft Windows 10 Home
Version 10.0.19043 Build 19043
System Type x64-based PC
Processor AMD Phenom(tm) 9750 Quad-Core Processor, 2400 Mhz, 4 Core(s), 4 Logical Processor(s)
Platform Role Desktop
Hardware Abstraction Layer Version = "10.0.19041.1741"
Total Physical Memory 4.00 GB
Available Physical Memory 1.40 GB

I can reproduce it on both machines by trying to print this CherryTree document. I hope that helps!
BugReport_01.zip
I've reverted to v .46, which works fine everywhere I've tried it.

CherryTree is a wonderful program. I love having 3 levels of outlining: the tree, the headers, and the numbers/bullets/checkboxes. Each has its place in the scheme of things. Any tool that tries to shoehorn everything into just one kind of hierarchy is really missing the big picture. Hats off to you for making this possible, and available.

[giuspen]

It is likely the same of #2066 and unfortunately it is not crashing when I print the whole tree in the document that you shared on my windows 10 laptop. Could it be that you have specific pdf related programs installed on your PC?
could you enable the debug log in the preferences dialog, then restart cherrytree and try and reproduce the crash and then paste the log here. I understand you are using the 0.99.46 but maybe you can download the portable of 0.99.48 for testing, without installing

[InjAnnuity1]

The above is from a printing attempt at work. I do have Adobe Acrobat DC installed at work. It seems odd that this would make any difference, since I am printing to a physical printer (KONICA MINOLTA bizhub C220 PS), not to PDF. I will try again at home, later. There, it's a Canon inkjet printer. I appreciate your taking the time to look into this. Surely, others will also be affected. This is my way of trying to help them (and you!). Phil Colbert Director of Technology InjAnnuity, Inc.

…

________________________________ From: Giuseppe Penone ***@***.***> Sent: Friday, July 22, 2022 4:17 PM To: giuspen/cherrytree ***@***.***> Cc: p.colbert injannuity.com ***@***.***>; Author ***@***.***> Subject: Re: [giuspen/cherrytree] Crash when trying to print under Windows 10 (Issue #2072) It is likely the same of #2066<#2066> and unfortunately it is not crashing when I print the whole tree in the document that you shared on my windows 10 laptop. Could it be that you have specific pdf related programs installed on your PC? could you enable the debug log in the preferences dialog, then restart cherrytree and try and reproduce the crash and then paste the log here. I understand you are using the 0.99.46 but maybe you can download the portable of 0.99.48 for testing, without installing — Reply to this email directly, view it on GitHub<#2072 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ATMQBH5KM77PYVV2XBIS6XDVVL6ULANCNFSM53DNXAZA>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[giuspen]

Please try also to export to pdf and report if that also causes a crash or not and the generated pdf is readable.

[InjAnnuity1]

For what it’s worth, I’m not trying to print the whole file, just the current node. A test at home, printing to a Canon PIXMA MX922, terminates the program. Generating a PDF there succeeds, without terminating the program. The resulting PDF is readable by the system’s default PDF viewer, Microsoft Edge. No PDF-specific viewer is installed there. The resulting log file: [2022-07-25 08:27:58.467] [gtk] [critical] Class::register_derived_type(): base_query.type_name is NULL. [2022-07-25 08:27:58.899] [ ] [debug] set TEXMFROOT=C:/temp/cherrytree/cherrytree_0.99.48.1_win64_portable/mingw64/share OK [2022-07-25 08:27:58.900] [ ] [debug] C:\temp\cherrytree\cherrytree_0.99.48.1_win64_portable\config.cfg parsed [2022-07-25 08:27:59.180] [ ] [debug] autosave is started [2022-07-25 08:28:00.231] [ ] [debug] Node name: Table Definitions [2022-07-25 08:28:08.807] [ ] [debug] shift images in MenuBar/context menu [2022-07-25 08:33:28.236] [gtk] [critical] Class::register_derived_type(): base_query.type_name is NULL. [2022-07-25 08:33:28.681] [ ] [debug] set TEXMFROOT=C:/temp/cherrytree/cherrytree_0.99.48.1_win64_portable/mingw64/share OK [2022-07-25 08:33:28.682] [ ] [debug] C:\temp\cherrytree\cherrytree_0.99.48.1_win64_portable\config.cfg parsed [2022-07-25 08:33:28.967] [ ] [debug] autosave is started [2022-07-25 08:33:30.001] [ ] [debug] Node name: Table Definitions On another PC, printing to same printer as above, same behavior: program terminates after I select the destination printer. Generating a PDF there succeeds, without terminating the program. The resulting PDF is readable by the system’s default PDF viewer, Microsoft Edge. No PDF-specific viewer is installed there. The resulting log file: [2022-07-25 08:45:50.570] [gtk] [critical] Class::register_derived_type(): base_query.type_name is NULL. [2022-07-25 08:45:52.407] [ ] [debug] set TEXMFROOT=E:/temp/cherrytree/cherrytree_0.99.48.1_win64_portable/mingw64/share OK [2022-07-25 08:45:55.639] [ ] [debug] E:\temp\cherrytree\cherrytree_0.99.48.1_win64_portable\config.cfg parsed [2022-07-25 08:46:06.696] [ ] [debug] autosave is started [2022-07-25 08:46:13.300] [ ] [info] %s Last doc not found: on_activate [2022-07-25 08:48:30.170] [ ] [debug] shift images in MenuBar/context menu [2022-07-25 08:51:06.522] [ ] [debug] autosave: no needs to save file [2022-07-25 08:51:43.798] [ ] [debug] Node name: CherryTree SQLite format [2022-07-25 08:54:04.486] [gtk] [critical] Class::register_derived_type(): base_query.type_name is NULL. [2022-07-25 08:54:06.233] [ ] [debug] set TEXMFROOT=E:/temp/cherrytree/cherrytree_0.99.48.1_win64_portable/mingw64/share OK [2022-07-25 08:54:06.237] [ ] [debug] E:\temp\cherrytree\cherrytree_0.99.48.1_win64_portable\config.cfg parsed [2022-07-25 08:54:17.258] [ ] [debug] autosave is started [2022-07-25 08:54:24.114] [ ] [info] %s Last doc not found: on_activate [2022-07-25 08:54:27.774] [ ] [debug] shift images in MenuBar/context menu [2022-07-25 08:55:07.907] [ ] [debug] Node name: CherryTree SQLite format In each case, to get a known working config file, I copied the one from my desktop installation. I can email that separately, if you wish. Phil Colbert Director of Technology InjAnnuity, Inc. From: Giuseppe Penone ***@***.***> Sent: Saturday, July 23, 2022 10:55 To: giuspen/cherrytree ***@***.***> Cc: p.colbert injannuity.com ***@***.***>; Author ***@***.***> Subject: Re: [giuspen/cherrytree] Crash when trying to print under Windows 10 (Issue #2072) Please try also to export to pdf and report if that also causes a crash or not and the generated pdf is readable. — Reply to this email directly, view it on GitHub<#2072 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ATMQBH7RAEE7HLG7XTH4F63VVQBSRANCNFSM53DNXAZA>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

[InjAnnuity1]

Tested with v0.99.54. Successfully printed a note.

Thank you very much!