User Feedback submission failure is reflected as successful through the UI

[suuf]

Is there an existing issue for this?

• I have checked for existing issues https://github.com/getsentry/sentry-javascript/issues
• I have reviewed the documentation https://docs.sentry.io/
• I am using the latest SDK release https://github.com/getsentry/sentry-javascript/releases

How do you use Sentry?

Sentry Saas (sentry.io)

Which SDK are you using?

@sentry/nextjs

SDK Version

8.9.1

Framework Version

Nextjs 14

Link to Sentry event

No response

SDK Setup

No response

Steps to Reproduce

1. Opened Brave
2. Navigated to website with User Feedback setup for Sentry
3. Opened Dev Tools to inspect Network Requests
4. I click the feedback button and complete all information, and click Send Bug Report
5. The sentry HTTP request doesn't go through (understandable, as this is Brave)
6. Regardless of the above , the UI thanks me for my feedback without showing any error

Prerequisites:

• The site is setup successfully to receive user feedback from other browsers, as when I use Chrome the feedback is received in my Sentry User Feedback page.
• Only the minimum setup was done for setting up User Feedback (i.e. not using any custom UI nor the User Feedback API).

Expected Result

I would expect an error to show, or at least I would expect a successful message not to show.

Actual Result

Success message on submission failure:

Failed HTTP request:

[Lms24]

Hi @suuf thanks for writing in! Unfortunately, Brave is know to block Sentry requests by default (see "Dealing with Ad Blockers" on this page). So I assume is that the browser blocks the request, especially given that it works in Chrome.

On first thought, I agree though that ideally, the feedback widget should show transparently that the feedback couldn't be sent. Unfortunately, there isn't really anything users could do in this specific case other than switching browsers.

On an implementation specific note: Our SDKs are generally designed to fail silently so that end users don't even notice a problem with the SDK (+ it shouldn't interrupt the application's behaviour). I think there might be a possibility to listen to failed requests (Client.on('afterSendEvent') but not sure if this is applicable easily.

Since I don't have much context on the feedback widget, I'll ask the feedback team to further look into this.

[AbhiPrasad]

Fix released with https://github.com/getsentry/sentry-javascript/releases/tag/8.10.0!