Problem statement
I'm impressed with the MCP capabilities so far, and I understand that the teams are continuing to work on new Tools.
The use case I'm working on involves an external AI Agent (FueliX connecting to Salesforce via n8n & MCP), and we'd love the Agent to be able to intelligently answer questions based on our Salesforce Knowledge Base.
eg: "How many shades of blue does our premium widget come in?" ... "There are 5 shades of blue available for our premium widget".
The current Tools in the Salesforce MCP Server that facilitate SOSL/SOQL searches do not seem up to the challenge of finding text within an article to answer a question.
Proposed solution
A new "Knowledge Search" tool that knows how to search all rich text within Knowledge Articles and their attached files to answer questions from a Prompt.
Alternatives considered
We're not doing this today. If a dedicated tool in MCP isn't an option, I'll be exploring an export of our Knowledge Articles and their attachments to a dedicated Vector Store that the LLM can then access.
Area of impact
MCP Tools
Additional context
No response
Problem statement
I'm impressed with the MCP capabilities so far, and I understand that the teams are continuing to work on new Tools.
The use case I'm working on involves an external AI Agent (FueliX connecting to Salesforce via n8n & MCP), and we'd love the Agent to be able to intelligently answer questions based on our Salesforce Knowledge Base.
eg: "How many shades of blue does our premium widget come in?" ... "There are 5 shades of blue available for our premium widget".
The current Tools in the Salesforce MCP Server that facilitate SOSL/SOQL searches do not seem up to the challenge of finding text within an article to answer a question.
Proposed solution
A new "Knowledge Search" tool that knows how to search all rich text within Knowledge Articles and their attached files to answer questions from a Prompt.
Alternatives considered
We're not doing this today. If a dedicated tool in MCP isn't an option, I'll be exploring an export of our Knowledge Articles and their attachments to a dedicated Vector Store that the LLM can then access.
Area of impact
MCP Tools
Additional context
No response