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36 changes: 32 additions & 4 deletions RESPONSES.md
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#### Support Email Response

[your response goes here]
Hi <customer_name>,

The unhealthy response indicates that fly.io failed to deploy your application due to unhealthy allocation of resources.
->To solve this check your application logs
->check the dependencies that is required too run the appliaction is properly installed
->test your application locally to find out what was the exact error
->review your configuration again before deployment.

If the issue persists after trying the above steps, please let us know.

Thank you,
Sandip
---

#### Support Email Troubleshooting steps

[your response here]
1. Review customer's mail and note the error message they have provided and any details about recent changes to their app.

2.Access to customer environment to ensure that i am diagnosing the issue in the same context as the customer.

3.Check Community Forums and Google

4.In parallel with the customer, examining the application logs for their deployment will be a add-on in the process.

5.Confirming the deployment configuration (such as environment variables, resource allocation, and dependencies) is correctly set up for the customer's application.

6.Reproducing the issue in a local development environment using the customer's code and configuration. This can help me understand whether the problem is specific to the customer's environment or is it a broader issue?

7.Keeping the customer informed throughout the investigation process for better engagement with the customer.

8.If the issue appears to be on Fly.io's end, I will reach out to the on-call Fly.io product engineers and operations engineers

---

#### Community Forum Response

[your response here]
Hi <customer_name>

status code 503 means service is unabailable/the server is not ready to handle the request.

Do checkout this post for any deployment issue:
`https://fly.io/docs/getting-started/troubleshooting/`
---

#### Rails App URL

Once you've deployed your Rails app, put the link here: `<app>.fly.dev`
Once you've deployed your Rails app, put the link here: `wispy-smoke-3965.fly.dev`