[Bug] Client Offline although user is connected to the internet

[robojiannis]

Description

Hi, we have a few user reports that players can't login to our game getting a "client offline" error although they are connected to the internet. Attached their complete player log.

I know that this specific user is located in china, could it be region related?

Player.log

Reproducing the issue

No response

Firebase Unity SDK Version

12.0.0

Unity editor version

2022.3.45

Installation Method

.unitypackage

Problematic Firebase Component(s)

Authentication

Other Firebase Component(s) in use

No response

Additional SDKs you are using

unity analytics, thirdweb sdk,

Targeted Platform(s)

Desktop

Unity editor platform

Mac, Windows

Scripting Runtime

IL2CPP

Release Distribution Type

Pre-built SDK from https://firebase.google.com/download/unity

Relevant Log Output

If using CocoaPods for Apple platforms, the project's Podfile.lock

Expand Podfile.lock snippet

👀 Replace this line with the contents of your Podfile.lock!

[google-oss-bot]

I couldn't figure out how to label this issue, so I've labeled it for a human to triage. Hang tight.

[argzdev]

Hey @robojiannis, thanks for reaching out. Currently, only Firebase Crashlytics and Analytics work in China. Unfortunately, other Firebase products that encounter network restrictions regarding these situations are out of our control. That said, there's not much we can do so I'll go ahead and close this thread.