Webhook

How-to create a webhook

1. Go to menu Setup>Webhooks configuration
   (if needed, grant your profile (even super-admin) to access the plugin's configuration (menu Administration->Profiles->yourProfile->Webhooks Config))
2. Create an entry

• Select the operation type : POST or PUT
• Enter the URL where to execute the operation
• Select the authentication type : Basic Authentication or Encoded Basic Authentication
• Enter the authentication details : user and secret
• Save

3. Go to menu Setup>Notifications

• Enable notifications via webhook

4. Go to menu Setup>Notifications>Notification templates

• Add a new template
• Select a type (StatecheckRule, User, Ticket, ...)
• Save

5. Go to menu Setup>Notifications>Notification templates>Template translations

• Add a new translation

6. Fill in the translation, with tags if needed, in the "Email text body"

• In the "Email HTML body", fill in {}, to avoid warning messages in php log.
• This translation will be sent as HTTP body

7. Go to menu Setup>Notifications>Notifications

• Add a new notification
• Name it
• Set "Active" to "Yes"
• Set "Allow response" to "No"
• Select a type (StatecheckRule, User, Ticket, ...)
• Select the triggering event

8. Go to menu Setup>Notifications>Templates

• Add a template
• Choose the mode : "Webhook"
• Select the notification template

9. Go to menu Setup>Notifications>Recipients

• Assign recipients
• Save