Closed as not planned
Description
Is your feature request related to a problem? Please describe.
NA
Describe the solution you'd like
Currently, there's no built-in way for agents to handle email communications directly. This limits the agent's ability to engage in email-based workflows and automated email responses, which is essential for many business processes.
Describe alternatives you've considered
NA
Additional context
This feature would be particularly useful for:
- Customer support automation
- Email-based workflow processing
- Automated response systems
- Business process automation
- Email notification handling