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Verification Nightmare #30011

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@MadameMadz

Description

@MadameMadz

Steps to reproduce

Due to assumably bad connection the fluffychat app forced me to reverify my iphone. unfortunately my recovery key which was supposed to be sent to my email when I first created the account does not exist in any email I have. I spent hours pouring over my emails and screenshots to try to find it. I reset it on my phone. great all verified, had to change my password in the process whatever. Everything is still encrypted. Great, I verify the two browsers on my one computer which are listed via my phone. Great all verified. Except there is a double. My computer is counted 3 separate times: 1 Opera browser 2 Firefox browser 3 Opera browser. The first two are now verified. Great. Unfortunately the third (the same fucking browser as the first one) apparently does not exist because verifying through the browser does not fix it. Here I am still unable to view most messages. I have now attempted to delete the 3rd "device" from my verified phone several times to be met with " Unrecognized request". I look forward to your speedy response with a solution.

Outcome

I expect to see the messages that are not unencrypting

Operating system

windows

Browser information

opera and firefox

URL for webapp

fluffy chat on phone, element in browser

Application version

1.130.0

Homeserver

https://vector.im

Will you send logs?

No

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    Labels

    A-E2EEA-E2EE-SAS-VerificationO-UncommonMost users are unlikely to come across this or unexpected workflowS-MajorSeverely degrades major functionality or product features, with no satisfactory workaroundT-DefectX-Needs-InfoThis issue is blocked awaiting information from the reporter

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