Can't get rid of unread status of a room

[jplatte]

Steps to reproduce

I opened Element today, caught up with some messages in a room I already read fully on mobile, but it still has the small white dot on it indicating unread messages. There is no unread dot on the thread button. Right click > Mark read does nothing.

edit: It just fixed itself after a new message came in. That message was marked read while I had the rageshake popup open. I hope the logs are helpful in some way.

I see that there was matrix-org/matrix-react-sdk#9941 which was released in 1.11.23, I will close this issue if I don't see unreads get stuck after that upgrade. It happens quite frequently right now.

Outcome

What did you expect?

The room being marked as read.

What happened instead?

The room being marked as unread.

Operating system

arch linux

Application version

1.11.20

How did you install the app?

element-desktop package

Homeserver

No response

Will you send logs?

Yes

[germain-gg]

There's quite a lot of issues related to that in an epic that I just linked to this issue.

If this does happen again, please know that we have a new notification debug tool. If you type /devtools in the composer you should see a new option "notification debug".
Copying and pasting the output here would be quite helpful

[jplatte]

Thanks, will do!

[hannesj]

Same happening for me

Room status
- Room unread status: Grey, count: 1
- Notification state is all_messages
- Room is not encrypted 🚨
Main timeline
- Total: 0
- Highlight: 0
- Dot: false
Threads timeline
- Thread Id: $jtjo-SmBBn-XHtNdAtoRdp_4NVarqimhlitazkkCAJ8
  - Total: 0
  - Highlight: 0
  - Dot: true
  - User read up to: $dMfTNUYSLULO4oMp7J4ls5KKBc0FVT9tc_5cEsdSNow
  - Last event:
    - ID: $lN1o4lvKnAbps-_9Iy96r0ftnrT2a-qswveKK2yDRVc
    - Type: m.room.message
    - Sender: @:matrix.org
- Thread Id: $RQma5fDLdgQbsPfeFNnHnv5GB9ushpuR9iCe_9ZbYTo
  - Total: 1
  - Highlight: 0
  - Dot: false
  - User read up to: $Bm4Zka0Uz3CiHV8eH-t1YB7t5KduUahotNlzgMcRj-I
  - Last event:
    - ID: $Bm4Zka0Uz3CiHV8eH-t1YB7t5KduUahotNlzgMcRj-I
    - Type: m.room.message
    - Sender: @:matrix.org

Could it be about a deleted message? Notification about it briefly flashes in the threads list, but vanishes immediately.

[jjenzz]

i am also experiencing this in 1.11.23 for two separate channels atm. i've tried to "Mark as read" but no dice.

Room status
- Room unread status: Bold
- Notification state is mentions_only
- Room is encrypted ✅
Main timeline
- Total: 0
- Highlight: 0
- Dot: true
- User read up to: $mWPaOJh3aGQfe0gnOuZdRYShYrFGPbsOJJx_L8gSiUI
- Last event:
    - ID: $Ep4VPli6avtqd9tkagMDnGaDXirivoJ9Y81W8-5mgTw
    - Type: m.room.message
    - Sender: @:matrix.org

Room status
- Room unread status: Bold
- Notification state is mentions_only
- Room is encrypted ✅
Main timeline
- Total: 0
- Highlight: 0
- Dot: true
- User read up to: $zrhU_0DGz34rHOFCupwkVKOiZ2lHrFRjmVH3fKDX9ew
- Last event:
    - ID: $KXV3ws_VEpU9-CE0L2hL9r96SNebLZ3083TuGZUonHw
    - Type: m.room.message
    - Sender: @:matrix.org

[leonardehrenfried]

I'm seeing the same thing:

Notifications debug
Room ID: !oXNNoHKzbaSOlFzLEt:gitter.im
Room status

    Room unread status: Bold
    Notification state is all_messages_loud
    Room is not encrypted 🚨

Main timeline

    Total: 0
    Highlight: 0
    Dot: true
    User read up to: $aNsXIp8g11CepCRja3GMWVRX64zqthaEbMv-7eY1O7g
    Last event:
        ID: $ecsA3i6u5yFAsgFrBDUosPs_wNoz34GtC_RR5fd63cQ
        Type: m.room.message
        Sender: @optionsome-6357be356da03739849e595d:gitter.im