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There is no sound when answering incoming calls in the app. #7721

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YamatoRyou opened this issue Nov 29, 2023 · 1 comment
Open

There is no sound when answering incoming calls in the app. #7721

YamatoRyou opened this issue Nov 29, 2023 · 1 comment
Labels
A-VoIP O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@YamatoRyou
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YamatoRyou commented Nov 29, 2023 •
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Steps to reproduce

  1. Start Element and enter a 1:1 room;
  2. Wait for the call from the other party;
  3. After receiving the call, tap "Answer" in the timeline in the conversation.

Outcome

What did you expect?

n/a

What happened instead?

a) If this incoming call is answered according to step 3, then I cannot hear the other party’s voice during this call, and the other party cannot hear my voice. However, the call time will still be displayed as usual.
{FFDA764C-39D7-BFEB-2CCB-B7CB747864E9}

b) If you answer from the lock screen or notification banner, then everything is fine.
{67C71C71-61F7-7AD1-1987-DEA2F0665257}
{7CD59C46-F7C7-DD7D-A7FC-B0E5084E9EB6}

The network environment during the test was Wi-Fi, with self-hosted Synapse and coturn.
I have tested this problem many times using the web client (1.11.50) and Android client (1.6.8), and I can reproduce the fault with a high probability.
Estimated failure rate: No sound is heard approximately 9 times out of 10 calls.
This glitch only occurs with audio calls. If a video call is established through the above steps, there will be only image but no sound.

Your phone model

iPhone 7 Plus

Operating system version

iOS 15.6.1

Application version

Element iOS 1.11.5 (TestFlight)

Homeserver

Synapse 1.97.0

Will you send logs?

No
@YamatoRyou YamatoRyou added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Nov 29, 2023
@pixlwave pixlwave added A-VoIP S-Critical Prevents work, causes data loss and/or has no workaround O-Occasional Affects or can be seen by some users regularly or most users rarely labels Dec 12, 2023
This was referenced Jun 13, 2024
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@NicolasBuquet
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NicolasBuquet commented Jun 19, 2024 •
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Bug identified. See this issue in Tchap: tchapgouv/tchap-ios#1047

Fix pushed at Matrix: matrix-org/matrix-ios-sdk#1866

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Labels
A-VoIP O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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Status: Important Issues & Topics (P1)
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@pixlwave @NicolasBuquet @YamatoRyou