Stickers and images are not received any more #404
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Most of these things never worked. It would be nice to receive at least some message about unsupported content being received. |
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Stickers always worked before. It's just recently that they stopped. Most other things also worked pretty much consistently before - I've never had such issues as now. I guess Facebook are changing things in their protocol. I hope these issues can be resolved as I cannot live without this plugin. |
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Works for me. Send a debug log. https://github.com/dequis/purple-facebook/wiki/Debugging-Logs |
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I also don't receive images and not even a notification for them - for example now I missed a new chat with 4 messages with images because the window with the person didn't even show up. It didn't happen before. :( I'll try to get the debug logs ASAP. |
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I got debug logs from #405 which is likely to be related, but i still need debug logs here to hopefully narrow things down. |
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I've sent the debug logs over email. They contain three messages from a single person:
The second one (the sticker) was never shown in Pidgin. I'm on Arch Linux. |
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Yep looks like #405 |
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I'm not sure I completely follow the whole issue. Is it because my computer and FB's CDN cannot establish an SSL connection due to unavailable ciphers or something like this? My version of openssl is |
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Read the discussion in #405 for some context on that, but I think it's a red herring. tl;dr is that the error code means For all i know it may actually mean "something went wrong super early in the connection". |
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Any idea of a workaround? This is really killing me. :( I have to constantly check FB for missed images and I hate doing that. I really cannot live without this plugin and really thank you for the support no matter what happens! |
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Maybe configure a proxy (or tor) in pidgin. Maybe rebuild libpurple with gnutls instead of nss (in arch grab the pkgbuild with Oh also, confirm that you can open the image urls from the debug logs in your web browser. |
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I confirm that the URLs can be opened. I'll try rebuilding libpurple at some point. Please notify us if there is any new information until then. Thanks! |
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Rebuilding Pidgin with the "gnutls" use flag fixed the issue for me |
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I just realized that https://bitbucket.org/pidgin/main/commits/2deceb0f9ef9 isn't yet included in a stable libpurple release. That's probably what's disabling ciphersuites. Can you please rebuild pidgin from the last commit of the release-2.x.y branch, with NSS enabled? You can get a tarball from https://bitbucket.org/pidgin/main/get/release-2.x.y.tar.bz2 (you may have to tweak build scripts to use |
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Simpler way to get a similar effect: Tools -> plugins -> nss preferences, set maximum version to tls 1.2 instead of 1.3 |
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@dequis - yes, that fixed the issue for me! Big thanks! Isn't it a better idea to use TLS 1.3 and enable/disable specific ciphers or that's not going to work? |
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Maybe! Safer not to. TLS 1.3 isn't final yet and AFAIK it's not enabled by NSS by default - part of the bug is that pidgin force-enables the latest TLS version. This made sense a few years ago, but not anymore. Nowadays we should just leave that decision to NSS, which is what the linked commit does. Hopefully we'll get a pidgin/libpurple release this month, it's being held back by stuff. |
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Ah, of course, I confused 1.3 with 1.2. Of course it's not a good idea to enable 1.3. So I am to understand that with the new pidgin/libpurple this issue will be resolved even without setting NSS preferences? |
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Correct! I'll keep this open til then. |
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@dequis - thank you for the support. You're the best! I cannot live without this plugin, thank you so very much! |
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I can confirm both the bug and the workaround—I did not have the NSS plugin activated, and it was showing Min/Max to be 1.0, but activating it and setting 1.0/1.2 does the trick. FWIW, the title of this bug report could be slightly more explicit, by mentioning images. Thanks for the great work! |
boris-petrov
changed the title
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Is there a workaround for Finch as well? |
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Rebuild libpurple from mercurial branch release-2.x.y, or rebuild the latest libpurple release with gnutls instead of nss. |
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Wait, how do you even expect to see images in finch? Did that ever work? |
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That's a valid point. :) Normally a line is generated when a picture has been sent so you can at least see that someone has sent something, now there's just nothing. I expect it to be related to this issue but I could be mistaken. Also the images are normally downloaded to ~/.purple/logs/ but that does not seem to happen now. |
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Rebuilding with gnutls worked to get the functionality back in finch as well! Thank you dequis! |
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Setting the maximum TLS version to 1.2 fixed the issue for me. Thank you. |
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Libpurple 2.13.0 has been out for a while with a fix for this |
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Just noticed this ticket. Am I understanding correctly that Pidgin with purple-facebook is supposed to be able to receive and display stickers (and GIFs?) from Facebook Messenger and not just display a blank message when they are received? If so, and if one is just getting a blank message when stickers are received, what should one look into in trying to resolve it? |
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@brianjmurrell You mean besides the solutions already mentioned in this post? Main other reason I know is the 'conversation colors' plugin which has an 'ignore incoming format' checkbox that strips images. |
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Of course I implemented one of the solutions in this post :-) so yeah, other than those, and yes, ignore incoming format was it. Animated stickers don't seem to animate but just having stickers at least makes me not need to pick up my phone. GIFs still just show as a link. Is it outside of pidgin's abilities to do GIFs or is it just this plugin that has not implemented them yet? |
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#173 is probably part of that, anything else please open a new ticket |
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Instead of images, I was receiving a blank message. After rebuilding from source as suggested, I'm now receiving images normally. gifs still come in as a download link, but other images come through inline perfectly. Thanks a million!!! One note: I am not able to send images, only receive them. Not sure if this is normal or not. |
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@JezzaHehn - what did you rebuild from source? Because I've been having the same issue again for a while now... |
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Same thing here, I can't see anything when a user sends a photo since some time back... |
Could you mention this in the Wiki or such? I spent ages finding a clue to solve the ssl-handshake failure. This did the trick (on Linux Mint 19.10). I think it deserves a better place than in the bottom of a thread. Tnx |
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Doesn't mint 19.10 have libpurple 2.13.0? This shouldn't be an issue anymore... Maybe something about your network breaks tls 1.3? |
ca-certs: Remove unused ca-certs directory Approved-by: Elliott Sales de Andrade Approved-by: Gary Kramlich Approved-by: Eion Robb
Recently I've noticed that stickers are not received as well as (I think) some links, attachments, etc. Also, I think, sometimes messages in group chats are being missed. Is anyone else seeing any of these problems? I'm pretty sure that stickers no longer work but I'm not really sure about the rest.
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