[Content] Review proposed item name for new BVA notification preference

[Samara-Strauss]

Background

We will be adding a new notification preference in Profile, which will send people text message updates when there is a status change with their appeal. We need to confirm what the name of this notification will be so we can get that copy over to VA Profile for implementation.

• Current proposed notification name: Board of Veterans' Appeals status updates (needs review)
• Current proposed group: Applications, claims, decision reviews, and appeals (This is likely fine, but let us know if you have concerns)

Tasks

• Confirm whether the proposed notification name is OK, or let us know how we should update it
• Confirm that the proposed group is OK, and if not, let us know so we can check in with Mikki

[Samara-Strauss]

@SKasimow @cgednalske @andaleliz FYI I have created this ticket for Danielle. I'm not totally sure of the preferred protocol, so if the preferred protocol is to bring this to content office hours, will one of you take this on for next week? It should be a fairly quick task. Thank you!

[andaleliz]

Thanks @Samara-Strauss! For something like this I usually create a ticket and then let Danielle know in Slack. I'll share it with her. If she can't get to it before next Thursdays office hours, one of us can take it there :)

[Samara-Strauss]

Great, thank you for fielding this, @andaleliz!

[Samara-Strauss]

@andaleliz @cgednalske following up -- can one of you get this to Danielle's office hours next week? VA Profile was asking about it in today's call. It had fallen off my radar, so sorry I didn't get you a reminder sooner. I can add one of you as an assignee if that helps.

[andaleliz]

I thought I responded to this, must've been while I was in transit from retreat and I only typed up a draft. I can discuss this w/ Danielle this Thursday. Thanks for the nudge!

[andaleliz]

After discussion, we landed on a different name for the notification since we are moving away from the word "appeals", and this verbiage aligns with the unauth content.

We also think it would be better to update the name of the group, since we have nothing related to claims or applications at this time, and participants got very confused about this in our last research study.

Notification group: Decision reviews and appeals

Notification item: Status updates for your decision review or appeal

@Samara-Strauss how does this land? If you agree, I'll spin up a ticket to update our mock-ups to reflecft this.

cc @mnorthuis for awareness

[Samara-Strauss]

@andaleliz this is great. I will pass along to the VA Profile team. Thanks!!

[andaleliz]

You're welcome @Samara-Strauss! I realize we'll need to update the mocks when these go live so I'll just wait until then.