update

troubleshooting_channel_config.md

@@ -1,4 +1,28 @@
 ## Bot Configuration Troubleshooting
 
-TODO: works in WebChat? Start there
+The first step in troubleshooting a bot is to test it in Web Chat
 
+### Test in Web Chat
+
+First, figure out if your bot has a problem, or if it is a configuration issues that only affects a particular channel. 
+
+### Bot Does Not Work in Web Chat
+
+TBD
+
+### The Bot Works in Web Chat but not in Other Channel
+
+TBD links to other channel config instructions
+
+Cortana
+DirectLine
+Microsoft Teams
+Skype
+Email
+Kik
+Telegram
+Facebook
+Skype for Business
+Twilio
+GroupMe
+Slack