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daveochieng8/README.md

Dave Ochieng'

CX / Data Analyst focused on turning customer and operational data into clear insights, dashboards, and practical process improvements.
I build work that’s easy to understand, easy to trust, and easy to act on.

🔹 Core focus: Customer Experience analytics • Complaints & root-cause insights • Service performance reporting
🔹 Tools: Power BI • SQL • Python • Excel

Featured work

CX Complaints Power BI Dashboard

A Power BI dashboard that tracks complaints patterns, drivers, and service performance to help teams reduce repeat issues and improve response quality.
➡️ Repo: https://github.com/daveochieng8/cx-complaints-powerbi-dashboard

Nairobi Cost of Living vs Income Proxies

A data exploration project comparing cost-of-living signals against income proxies to surface affordability patterns and insights.
➡️ Repo: https://github.com/daveochieng8/Nairobi-Cost-Of-Living-Vs-Income-Proxies

Customer / Ops Analytics (SQL + Python)

Practical analysis projects for cleaning data, building simple metrics, and generating insight summaries.
➡️ Repos: https://github.com/daveochieng8?tab=repositories

What I’m good at

  • Building Power BI dashboards that are stakeholder-friendly and KPI-driven
  • Writing clean SQL for extracting, joining, and transforming data for reporting
  • Using Python for analysis, automation, and repeatable reporting workflows
  • Translating messy business questions into structured metrics and insights

Tech stack

BI: Power BI, Excel
Data: SQL, Python (Pandas)
Workflow: Git/GitHub, documentation-first project delivery

Currently working on

  • Sharpening my analytics portfolio with end-to-end case studies
  • Improving my SQL + Power BI patterns (modeling, measures, dashboard storytelling)
  • Building more reproducible Python analysis templates

Let’s connect

Pinned Loading

  1. cx-complaints-powerbi-dashboard cx-complaints-powerbi-dashboard Public

    Power BI CX complaints dashboard using synthetic banking data (SLA, backlog aging, drivers, action tracker)

    Python

  2. Nairobi-Cost-Of-Living-Vs-Income-Proxies Nairobi-Cost-Of-Living-Vs-Income-Proxies Public

  3. Exploratory-Data-Analysis-for-Microsoft-s-New-Movie-Studio Exploratory-Data-Analysis-for-Microsoft-s-New-Movie-Studio Public